At a Glance
- Tasks: Maximise client protection and manage customer relationships with empathy and technical expertise.
- Company: Join HUMAN, a forward-thinking company dedicated to internet integrity.
- Benefits: Competitive salary, professional growth, and a collaborative work environment.
- Other info: Dynamic team with opportunities for personal and professional development.
- Why this job: Make a real impact by ensuring customer satisfaction and driving success.
- Qualifications: 5-7 years in B2B roles, strong communication, and a passion for learning.
The predicted salary is between 50000 - 65000 £ per year.
Technical Account Manager
HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our customers.
You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and managing the complete customer lifecycle.
Our technology is critical to our customers; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge.
Your exceptional organizational skills allow you to keep many balls in the air at the same time.
You will be responsible for managing the day to day relationships with your customers, surfacing risks and opportunities to the business, being the voice of the customer in our organization, and the voice of HUMAN to the customer.
The relationship you build with your managed customers has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.
Responsibilities
- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
- Expand and develop client relationships: Be the primary focal point for our customers.
Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
- Educate and enable customers on our products: run enablement sessions and create materials for your customers.
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Bot Defender, Code Defender, Credential Intelligence and Account Defender), the TAM role and add value to the Customer Success group.
- Lead Executive Business Reviews on a regular basis with key customers and HUMAN stakeholders, from leadership to business and technical champions to technical practitioners.
Qualifications
- Client-facing experience: Have 5-7 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
- Eager to learn and grow: Open-minded and committed to personal and professional development.
- Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Sightline), the TAM role and add value to the Customer Success team.
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
- Educational background: Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field is preferred.
- Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage.
- Bilingual (English/French) is an advantage.
HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone.
#J-18808-Ljbffr
Technical Account Manager in London employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
