At a Glance
- Tasks: Coordinate bookings and logistics for a revolutionary health programme, ensuring exceptional member experiences.
- Company: Join Neko Health, a trailblazer in preventative care and data-driven health solutions.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on detail and member satisfaction in a supportive team environment.
- Why this job: Be part of a mission to make health accessible and impactful for everyone.
- Qualifications: Experience in coordination or operations, with strong organisational and communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.
Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights.
It's a team that thinks in 10x, not 10%.
Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
The Neko Signature Coordinator is the operational backbone of the Signature programme.
You work behind the scenes so that every booking is set up correctly, every logistical detail is handled, and the Concierge team can focus fully on delivering an exceptional member experience.
You are the first to receive and triage enquiries, the person who makes sure nothing falls through the cracks, and the link between the Concierge team, clinic operations, and the member.
The role suits someone highly organised and calm under pressure, who is genuinely motivated by getting the details right and can shift priorities without losing accuracy.
This role runs on a rotating schedule that includes evenings and weekends.
The right person sees that as part of delivering a truly exceptional Signature experience.
- What You’ll Deliver in the First 6-12 Months
- Every Signature booking set up correctly and ahead of time in Neko's platforms, with members holding their confirmations, instructions and any personalised requirements well before the visit. (Member First, always)
- Enquiries triaged across all channels and routed to the right Concierge promptly, with status visible at a glance and anything urgent flagged and escalated early rather than late. (Optimistic truth-seeking)
- Visit logistics coordinated end to end, including transport, ordering and specific member requirements, with clinic and operations teams briefed ahead of every visit so nothing is left to chance on the day. (Impact, not activity)
- High-volume periods and Signature events handled calmly, with last-minute changes absorbed and every relevant team kept informed in real time, so the member never feels the pressure behind the scenes. (Member First, always)
- As the programme grows, coordination scales with it: SOPs, trackers and process improvements that keep the team consistent and accurate as volume rises. (Chase 10X, not 10%)
- Minimum Requirements
- Experience in a coordination, operations, or administrative role, ideally within hospitality, healthcare, or a high-touch service environment.
- Exceptional organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Able to manage multiple priorities and keep track of moving parts without losing accuracy.
- Able to handle highly confidential and sensitive member information with absolute discretion, including when working with high-profile individuals.
- Calm and professional in all situations, with a genuine commitment to getting things right for the member.
- Comfortable working a rotating schedule that includes evenings and weekends.
- Confident with everyday workplace tools, including Microsoft Word, Power Point, Excel and Outlook, to manage schedules, trackers and member documentation.
- Preferred
- Familiarity with concierge management, scheduling platforms, or CRM tools.
- Experience with Zendesk or similar.
- About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market-facing role titles.
Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care.
We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
#J-18808-Ljbffr
Signature Coordinator - UK in London employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Signature Coordinator - UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Signature Coordinator - UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
