Senior User Research Manager in London

We’re on a mission to make money work for everyone. Core Banking's mission is to make everyday money magical for everyone.

Location: London, Cardiff, UK – Remote (distributed working within the UK supported)

Compensation: £110,000 – £150,000 + equity + incentive awards tied to performance.

Responsibilities:

• Lead research across Core Banking and shape a coherent Personal Banking research strategy that spans multiple product areas.
• Partner closely with Core Banking Leadership, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business.
• Help define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across domestic and local markets.
• Connect customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team.
• Bring together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions.
• Manage managers and support approximately 6–8 direct and indirect reports while maintaining a consistently high bar for research quality.
• Create an environment where researchers can balance methodological rigor with the speed needed to build great products.

Qualifications:

• Experience leading senior researchers and/or research managers within a complex product organisation.
• Shaping and influencing product strategy through research at both organisational and executive level.
• Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative.
• Negotiating complex stakeholder environments where different teams have competing priorities, metrics and timelines.
• Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy.
• Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations.
• Building alignment across large organisations and landing new ways of working with multidisciplinary teams.
• Coaching research leaders while maintaining a high quality bar across multiple teams.
• Making thoughtful trade-offs between research depth, pace and business impact.

Benefits:

• £110,000 – £150,000 + incentive awards tied to performance.
• Support for relocation to the UK.
• Visa sponsorship available.
• Flexible working hours and trust to self‑manage workload.
• £1,000 learning budget each year.
• Fully equipped work-from-home setup including Macbook and additional support for remote workers.
• Additional benefits available.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. If you have a preferred name, please use it to apply. We do not require full or birth names at the application stage.