Senior Account Manager in London

Mission

OUR MISSIONTo become the car‑changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car‑changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia – creators of AutoExpress and Evo magazines – doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done!

Position Overview

Carwow is hiring for an Account Manager to join our Get Your Car (New Market) team, focused on car buying.

Responsibilities

• Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
• Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
• Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
• Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
• Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
• Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.

Qualifications

• Excellent communication skills, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
• Strong proactive outreach skills via phone calls and in‑person client meetings.
• Consultative and creative problem‑solving ability, understanding each client’s business and offering tailored solutions.
• Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners.
• Self‑motivated, proactive and results‑driven, taking ownership of performance without micromanagement.
• Strong prioritisation skills, focusing on high‑impact tasks and managing multiple stakeholder expectations.
• Collaborative team player who works seamlessly with colleagues, particularly the field‑based Partner Success team.
• Adaptable and resilient, thriving in a fast‑paced environment and quickly adjusting to evolving priorities.
• Proficient in handling and analysing basic data using Excel or Google Sheets.
• Familiarity with digital marketing is highly advantageous; automotive experience is not required.

Benefits

• Hybrid working.
• Competitive salary.
• Matched pension contributions.
• Share options.
• Vitality Private Healthcare and eyecare vouchers.
• Life Assurance.
• Monthly coaching sessions with Spill.
• Enhanced holiday package and 28 days annual leave.
• 1 day off for wedding and 1 day off when moving house.
• 30 days annual leave for third year anniversary.
• 35 days annual leave for tenth year anniversary.
• Option to buy 3 extra days of holiday per year.
• Work from abroad for a month.
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
• Bubble childcare support and discounted nanny fees.
• Latest tech (MacBook or Surface).
• Up to £500 home office allowance.
• Generous learning and development budget.
• Regular social events.
• Refer a friend, get paid.

Equal Employment Opportunity

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.