Junior Project Manager in London

Role Mission: The mission of the Junior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Junior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget. This is the ideal role for someone who has experience in international market research, with a focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Essential Duties and Responsibilities:

• Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals are at the core of decision making.
• Keep ownership of all aspects of the project, including:
• Project specifications review, project set up, resource planning, fieldwork and timelines planning.
• Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery.
• Controlling project budget and achieving project financial goals.
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in a timely manner.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Partner with Senior Project Managers and/or Project Directors on complex/large projects to assist on the day-to-day needs of the project, including attendance of project meetings, fieldwork plans, taking notes, and other administrative tasks that the project may require.
• Will be responsible for project coverage if the partnering project manager is out of the office during the lifecycle of the project.
• Proactively seek guidance and support from senior team members and line manager to ensure training and performance needs are met.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.
• Design and request multichannel recruitment methodologies for allocated projects, which could include email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking, and Social Media.