At a Glance
- Tasks: Manage customer success journeys and deliver tailored training sessions.
- Company: Join Figma, a leading design platform making creativity accessible to everyone.
- Benefits: Hybrid work model, competitive salary, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Empower teams to unlock their creative potential and drive impactful outcomes.
- Qualifications: 4+ years in customer-facing roles with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Overview
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
This full‑time hybrid role is based in our London hub.
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers.
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
- Document proactive engagement strategies as part of high‑quality, bespoke enablement plans.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
- Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders.
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
- Deliver live and scalable training sessions customized to customer maturity and needs.
- Partner cross‑functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.
Qualifications
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer‑facing role in Saa S.
- Excellent communication skills with the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer‑first, consultative approach to solving challenges and driving adoption.
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross‑functional teams.
- Fluency in French and English.
- Preferred
- Experience using Figma or working with design and collaboration tools.
- Background in UX/UI, Design Ops, or Frontend Development.
EEO Statement
At Figma we celebrate and support our differences.
We are an equal‑opportunity workplace and are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.
If you require accommodation, please reach out to
These modifications enable an individual with a disability to have an equal opportunity to succeed.
Examples of accommodations include, but are not limited to: holding interviews in an accessible location, enabling closed captioning on video conferencing, ensuring all written communication be compatible with screen readers, and changing the mode or format of interviews.
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Customer Success Manager (London, United Kingdom) employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (London, United Kingdom)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (London, United Kingdom)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
