At a Glance
- Tasks: Monitor real-time operations, respond to incidents, and support safety measures.
- Company: Join Deliveroo, a leader in transforming shopping and dining experiences.
- Benefits: Impactful work, fast-paced learning, career growth, and inclusive culture.
- Other info: Diverse and inclusive workplace committed to your success.
- Why this job: Make a difference daily while developing skills in a dynamic environment.
- Qualifications: Experience in operations centres and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Associate, ROC Analyst - Regional Operations Centre
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Our Global Safety and Security team guards our marketplace, dedicated to protecting our people, assets, and reputation.
From navigating complex global risks to implementing advanced security technologies and intelligence‑led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence.
- What You’ll Be Doing
- Operate the ROC in real time: monitor dashboards, alerts, inbound reports, and open‑source signals to identify security, safety, and operational incidents as they emerge.
- Execute Incident Response: triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
- Apply
- Analytical
Intelligence: conduct initial fact‑finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
- Support Escalation and
Handover: elevate issues exceeding thresholds to management with structured, decision‑ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
- Contribute to Operational Excellence: participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.
- What You’ll Need to Thrive
- Essential operations center experience: demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
- Strong understanding of incident management: working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
- Proven ability to communicate and document: exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross‑functional partners.
- Foundational analytical capability: ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
- Technical fluency and schedule flexibility: comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.
- Nice to Have
- Basic OSINT familiarity: experience using open‑source tools and publicly available information to validate events and support situational awareness.
- Relevant Qualification
- Bachelor’s degree or equivalent professional or military experience.
Why Join Us?
- Make a visible impact every day: your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: collaborative, values‑driven teams that support how you work best.
- Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief.
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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Associate, ROC Analyst in London employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, ROC Analyst in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Associate, ROC Analyst. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Doist. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Associate, ROC Analyst candidates.
✨Directly Apply to Doist
Don’t forget to apply for the Associate, ROC Analyst role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Doist.
We think you need these skills to ace Associate, ROC Analyst in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Doist. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Doist.
How to prepare for a job interview at Doist
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Doist.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Doist.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Doist.
