At a Glance
- Tasks: Lead the Customer Value function and drive revenue growth and retention.
- Company: Omnea, a pioneering AI-native platform transforming enterprise procurement.
- Benefits: Competitive benefits, flexible work schedule, and a focus on diversity.
- Other info: Join a diverse team and thrive in a fast-paced, innovative environment.
- Why this job: Shape the future of procurement and make a significant impact in a leadership role.
- Qualifications: 8+ years in customer leadership with a proven track record in enterprise accounts.
The predicted salary is between 80000 - 100000 £ per year.
Our Mission
Omnea is reinventing how enterprise businesses operate, starting with procurement.
A single purchase can drag on for months and trigger dozens of emails.
Our AI‑native platform connects people, steps, and systems so buying is fast, safe, and efficient with requests, automated approvals, renewals, real‑time supplier risk, and complete spend visibility.
The Role
As Head of Customer Value, you will build and run our Customer Value function from the ground up.
This leadership position reports to the VP of Customer Experience and works closely with the CEO and CCO.
You will own revenue growth, churn prevention, talent development, and represent Omnea in high‑stakes conversations with CFOs, COOs, and procurement leaders.
Responsibilities
- Own the expansion and retention motion across the enterprise base.
- Run weekly deal reviews with Customer Value Leads and step into high‑stakes opportunities.
- Build commercial infrastructure from scratch: deal review cadences, multi‑threading strategies, QBR frameworks, and expansion playbooks.
- Develop ROI‑driven QBR frameworks with the VP of Customer Experience and VP of Product so executives see the value delivered.
- Coach, develop, and scale the Customer Value Leads team.
- Feed the product and revenue roadmap by surfacing expansion opportunities and influencing product design.
Qualifications
- 8+ years of senior commercial or customer‑leadership experience, with 3+ years leading a function as both an IC and a manager
- Proven track record of managing large enterprise accounts, closing multi‑figure deals, and applying levers such as retention, upsell, multi‑threading, executive relationships, champion building, and value articulation.
- Experience building, scaling, and leading high‑performing commercial teams, recruiting, coaching, and retaining top talent.
- Strong commercial intuition, communication skills, and executive presence capable of engaging senior leadership.
- Ability to thrive in ambiguity, move fast, and demonstrate ownership and entrepreneurship.
Benefits & Work‑Location
Competitive geo‑localised benefits packages. Work Tuesdays, Wednesdays, and Thursdays in‑person at our offices.
Diversity & Inclusion
At Omnea, we embrace diversity.
We encourage you to apply even if your experience doesn’t precisely match the full job spec.
Regardless of race, religion, colour, gender, or anything else, we welcome all innovators.
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Head of Customer Value employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Value
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Value
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
