At a Glance
- Tasks: Engage with customers to optimise AI solutions and develop innovative features.
- Company: Join HappyRobot, a cutting-edge AI infrastructure startup backed by top investors.
- Benefits: Enjoy competitive salary, equity, and comprehensive health benefits.
- Other info: Expect travel for customer collaboration and enjoy a dynamic work environment.
- Why this job: Make a real impact in AI while working with a talented team.
- Qualifications: Strong full-stack skills in React, TypeScript, Node.js, and Python required.
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $150M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy.
Role Overview
We are looking for a versatile and highly skilled Forward Deployed Engineer to join our team. In this role, you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of HappyRobot’s AI platform. You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation.
What You’ll Do
- Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
- Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
- Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
- AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.
- Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers.
- Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
- Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.
- Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.
Travel — Travel is expected approximately 50% to 75% of the time for customer discovery, workshops, demos, and onsite collaboration.
Must Have
- Strong full-stack experience: React, TypeScript, Node.js.
- Hands-on proficiency in Python.
- Experience building AI/ML applications, including LLM prompting and tuning.
- Ability to manage APIs and integrate with third-party systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to prioritize and manage multiple projects under tight deadlines.
- Founder mindset: highly independent, takes ownership, and thrives in a fast-paced environment.
Why join us?
- Join a world-class team of engineers and builders.
- Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.
- Have ownership and autonomy of projects and are encouraged to ship.
- Comprehensive Benefits including healthcare, dental, vision coverage.
- Competitive salary + equity in a high-growth startup.
Our Operating Principles
- Extreme Ownership – We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better.
- Craftsmanship – Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work.
- We are “majos” – Be friendly & have fun with your coworkers. Always be genuine & honest, but kind.
- Urgency with Focus – Create the highest impact in the shortest amount of time. Move fast, but in the right direction.
- Talent Density and Meritocracy – Hire only people who can raise the average; ‘exceptional performance is the passing grade.’
- First-Principles Thinking – Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch.
Forward Deployed Engineer employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
