At a Glance
- Tasks: Lead a team to prevent financial crime in merchant acquiring and ensure compliance.
- Company: Join Monzo, a forward-thinking bank revolutionising the way we manage money.
- Benefits: Competitive salary, £1,000 learning budget, remote work setup, and more perks.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact by protecting customers from fraud and financial crime.
- Qualifications: Experience in financial crime prevention and team leadership required.
The predicted salary is between 32200 - 43600 £ per year.
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save , invest and combine our pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo
Remote in the UK | £32,200 - £43,600 + Incentive Awards tied to your performance + Benefits Our Merchant Acquiring Financial Crime Team
Are you interested in leading a team at the frontline of merchant acquiring financial crime prevention?
Our Financial Crime Customer Operations team is the shield of Monzo — the frontline defence protecting Monzo and our customers from fraud, money laundering, and other financial crime.
We're looking for an individual with a blend of experience in preventing financial crime in Business Banking — essentially in Merchant Acquiring — and tenured experience of team leadership to join our Financial Crime Operations team.
You’ll play a key role by...
- Managing the personal & professional development of approximately 12 Financial Crime Business Banking – Acquiring Investigators.
- Fostering an empathetic, high-performance culture in the team.
- Providing technical coaching, feedback, and advice relating to merchant acquiring financial crime tasks (KYB, merchant due diligence, card scheme compliance, and investigations).
- Answering escalations and completing quality control across the full merchant lifecycle — onboarding, underwriting, ongoing monitoring, and offboarding.
- Analysing and driving improvement in team performance, and reporting relevant insights.
- Monitoring and maintaining service level adherence on the work completed by the team, reviewing work status and availability of your team members.
- Providing meaningful feedback to your team and ensuring learnings are taken from it.
- Communicating and embedding change within the team, driving a positive culture to help us progress as we grow.
- Contributing to a strong control environment by minimising breaches and risk events, and helping strengthen controls across our acquiring portfolio.
- Reviewing complaints attributed to the team and identifying opportunities for improvement.
- Ensuring suspicious activity, money laundering, or fraud risks identified by the team are appropriately escalated and reported to the Financial Crime Risk Team and relevant authorities.
- Conducting job interviews for financial crime investigators and contributing to hiring decisions.
- Chairing employee relations cases and making decisions consistent with Monzo's values.
- Being part of a high performing management team, supporting each other when required.
- We’d love to hear from you if…
- Subject Matter Expert/Knowledge of Merchant Acquiring/Payment merchant services or deep knowledge of card scheme rules and onboarding for card schemes
- You have proven experience working in a KYC/B, AML, or compliance-related role within the payments industry or financial services sector
- You have a strong proven background in managing a team within Financial Crime in Business Banking, with exposure to Merchant Acquiring / payment merchant services.
- You have an understanding of current financial crime trends and acquiring typologies (e. g. structuring, shell merchants, abuse of merchant facilities).
- You have experience providing technical coaching and feedback on FC Business Banking tasks.
- You're a clear and inspiring communicator, with excellent written and verbal English.
- You're empathetic and have a supportive approach to people leadership.
- You're great at prioritising problems and assessing risk in an operations environment.
- You are passionate about working in a fast paced environment and comfortable with change.
- You can quickly become a key member of the leadership team and support the pillar.
- Preferred Experience and Qualifications
- You have experience conducting investigations in an operational setting, with subject matter expertise in Fin Crime Business Banking but essentially in Merchant Acquiring.
- Deep knowledge of Know Your Business (KYB) and Anti-Money Laundering (AML) principles, and a working understanding of the UK Suspicious Activity Reporting (SAR) regime (including consent requirements and POCA).
- Recent experience with emerging financial crime trends and typologies.
- Experience managing employee relations cases.
- Experience taking individuals and teams from a position of underperformance to high performance.
- Experience accurately interpreting and representing complex management information.
- Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or a similar industry qualification (e. g. ACAMS).
- Fluency in Mac OS, Slack, and GSuite tools.
- What's in it for you
- £1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more!
Read our full list of benefits . r your work-from-home setup.
Diversity and inclusion
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
We’re an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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Financial Crime Team Manager, Merchant Acquiring, Business Banking employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Team Manager, Merchant Acquiring, Business Banking
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Doist. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Crime Team Manager, Merchant Acquiring, Business Banking
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Doist.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Doist's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Doist
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Doist.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Doist will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Doist employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
