At a Glance
- Tasks: Provide technical support and fly drone inspections for clients using our innovative Dhalion platform.
- Company: Join a dynamic startup in Bristol, revolutionising drone technology for critical asset inspection.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a fast-paced team that values your contributions and fosters innovation.
- Why this job: Make a real impact in the energy sector while working with cutting-edge drone technology.
- Qualifications: Experience in client support and a passion for drone operations.
The predicted salary is between 31500 - 38500 £ per year.
About Perceptual Robotics
Perceptual Robotics builds autonomous drones and AI that inspect critical assets and predict maintenance needs, and we give teams the tools to do this work themselves. We're based in Bristol and Athens, with people working remotely in other countries. In wind, our drones capture blade imagery in the field and our platform, Dhalion, turns it into high-confidence defect detection and cost-based repair prioritisation. We work with more than 50 wind operators, service providers and OEMs across 20 countries in Europe and Latam, and we're expanding from wind into other energy and critical infrastructure. Founded in 2016 we maintain a startup mindset with a demanding environment where each member of the team contributes meaningfully. If you want to make a visible impact and enjoy a fast-moving team, we'd like to hear from you.
The Role
This role sits at the centre of how we deliver a great experience to clients using our drone systems. You'll be the first line of technical support for clients running inspections on Dhalion drones, helping them get the most out of the platform and resolving issues as they come up. Alongside this, you'll be one of our operational pilots: flying inspections, training other pilots, and supporting R&D as we test new hardware and software. This suits someone who's happiest close to both the product and the people using it — comfortable troubleshooting a client's query one day and flying a blade inspection the next.
Roles and Responsibilities
- Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
- Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
- Track and manage support queries through to resolution, and keep clients updated
- Feed customer and product feedback back into the product roadmap
- Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
- Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
- Support R&D testing of new drone hardware and software
- Act as a trainer: train and mentor other pilots on our systems and procedures
Drone Pilot and Client Support Specialist employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
