At a Glance
- Tasks: Coordinate customer service and ensure operational quality in a fast-paced environment.
- Company: Join Scientific Safety Alliance, a leader in scientific services and innovation.
- Benefits: Ownership opportunities, career growth, and a chance to shape operations.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a meaningful impact in a growing company transforming scientific services.
- Qualifications: Experience in customer service or operations, with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
About Scientific Safety Alliance (SSA)
At SSA, we're on a mission to Accelerate Science.
Delightfully.
We provide testing, inspection, calibration, and compliance services to pharmaceutical, medical device, and research organizations.
Our goal is to remove operational friction-ensuring science runs without interruption and teams can focus on innovation and patient outcomes.
We're growing rapidly and building a best-in-class, integrated safety partner-and we're looking for high-ownership individuals to grow with us.
The Role
We are seeking a Quality Engineering Manager to join our team in Bridport, UK.
This role is focused on customer coordination, operational oversight, and quality driven process management.
You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day to day operational execution.
This is a high visibility, high ownership opportunity for someone with a background in a regulated or engineering driven environment who is ready to step into a role with meaningful impact.
- Areas of Responsibility
- Serve as a key point of coordination to ensure customers receive timely, accurate, and well supported service
- Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
- Support compliance focused activities by maintaining procedures aligned with required standards
- Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly
- Identify and implement process improvements to support a more efficient, self sufficient operating model
- Assist with business integration efforts by quickly learning the operation and stabilizing workflows during transition
- Communicate cross functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned
Requirements
- Experience in customer success, service coordination, operations, or similar roles
- Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
- Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
- Familiarity with quality, compliance, and audit driven environments
- Demonstrated ability to lead projects, coordinate across functions, or take ownership of business critical tasks (even as a first step into leadership)
- Exposure to Lean, continuous improvement, or process optimization methodologies is highly valued
- Strong organizational skills with the ability to manage competing priorities
- Confidence working with both technical and non technical teams
- Strong written and verbal communication skills with a focus on clarity and follow through
- Proactive, hands on approach with the ability to operate effectively in a smaller, fast moving team environment
- Bachelor's degree in Engineering, Operations, Manufacturing, Business, or a related field preferred
- Why Join SSA
- Opportunity to take real ownership in a growing, high impact business
- Be part of a company transforming how scientific services are delivered
- Work closely with engineering and leadership teams
- Play a key role in shaping operations during a critical growth and integration phase
- Clear path for growth as SSA continues to scale
- Our Mission
SSA is building the leading integrated safety partner for health and science organizations-ensuring science runs without interruption.
Innovation is often delayed not by science, but by operational gaps-missing reports, non compliant equipment, and inefficient processes.
We exist to solve that.
Accelerate Science.
Delightfully.
Customer Service and Quality Manager in Dorchester employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Quality Manager in Dorchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Quality Manager in Dorchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
