At a Glance
- Tasks: Lead the development of AI agents to enhance customer operations and ensure quality service.
- Company: Join Bloom & Wild Group, a leader in emotional gifting and customer delight.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Other info: Be part of a dynamic team focused on growth and innovation in customer care.
- Why this job: Make a real difference in customer experiences with innovative AI solutions.
- Qualifications: Experience in AI development and a passion for customer service excellence.
The predicted salary is between 59400 - 72600 £ per year.
Location: United Kingdom, Netherlands or Germany
Contract: 12-month fixed term, full time
Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management
About Customer Delight at Bloom & Wild Group
Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot. Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.
CX AI Lead employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
