At a Glance
- Tasks: Support creators and fans with empathy and professionalism via live chat and email.
- Company: Join Fanvue, a leading AI-powered platform in the creator economy.
- Benefits: Enjoy remote work, unlimited holiday, and clear progression opportunities.
- Other info: Flexible shifts available, with a culture that values innovation and diversity.
- Why this job: Be part of a fast-growing team impacting the future of creator monetisation.
- Qualifications: 2+ years in customer support, strong communication skills, and a passion for the creator economy.
The predicted salary is between 30000 - 36000 £ per year.
Join us in redefining the creator economy with AIFanvue is one of the fastest-growing creator monetisation platforms globally.
We’re an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale.
Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.
As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine.
Creator and fan experience is not a back-office function here.
It directly impacts revenue, loyalty, and platform reputation.
This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.
The Role
We’re hiring a Customer Support Executive to join our growing Support team.
This is a remote role, available either full-time on weekdays or part-time on weekends.
You’ll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.
You are not just answering tickets.
You are protecting trust, retention, and platform quality.
- What You’ll Do
- Respond to creator and fan queries via live chat and email
- Deliver timely, thoughtful, and solution-focused support during your assigned shifts
- Troubleshoot platform issues, payment queries, and content-related questions using internal tools
- Escalate urgent or complex issues clearly and efficiently following defined processes
- Communicate with empathy, precision, and consistency aligned with Fanvue’s voice and standards
- Proactively flag bugs, product feedback, and recurring themes to the wider team
- Contribute to internal documentation and Help Centre content where needed
Who You Are
- 2+ years’ experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms
- Strong written communicator with a calm, empathetic, and clear tone
- Comfortable working independently, especially during weekend or off-hours shifts
- Quick to learn new tools, processes, and product functionality
- Calm under pressure and resourceful when solving problems
- Comfortable handling NSFW content
- Familiar with tools such as Intercom, Slack, Notion, Retool, or similar
- Genuinely interested in the creator economy and supporting independent creators
- Available Shifts
- Weekday shifts
- Day: Monday to Friday, 9am to 6pm
- Evening: Monday to Friday, 6pm to 2am
- Night: Monday to Friday, 2am to 9am
- Weekend shifts
- Saturday to Sunday, 6pm to 2am
- Saturday to Sunday, 2am to 9am
- You’ll Thrive Here If
- You take pride in solving problems thoroughly and efficiently
- You care deeply about customer experience and quality
- You are comfortable owning issues end-to-end
- You enjoy working in a fast-moving, high-growth environment
- You like spotting patterns and improving processes over time
- You’ll Struggle Here If
- You prefer rigid scripts over thoughtful problem-solving
- You avoid ownership of complex issues
- You are uncomfortable working independently
- You struggle in fast-paced environments with evolving processes
Why Join Fanvue?
- Named one of The Sunday Times Best Places to Work 2025
- Be part of a $100M+ ARR platform shaping the future of the creator economy
- Remote working with flexibility during assigned hours
- Unlimited holiday
- Clear progression opportunities within Support and beyond
- Budget for growth and wellbeing
- A culture that values innovation, ownership, transparency, and speed
- Fanvue is for Everyone
We believe diverse teams build better products.
Potential, mindset, and curiosity matter just as much as experience.
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Customer Support Executive employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
