At a Glance
- Tasks: Become a trusted advisor, helping customers maximise their value from Stripe's products.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and engage with senior executives to shape user experiences.
- Why this job: Make a real impact on customer success and drive business growth in a dynamic environment.
- Qualifications: 6+ years in client-facing roles, preferably in customer success or fintech.
The predicted salary is between 60000 - 80000 £ per year.
Who we are
About Stripe Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers are ultimately responsible for the complete post‑sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite.
Few roles provide such a direct impact on the growth of the company.
What you’ll do
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe.
This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization.
You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user‑focused solutions.
You will love this job if you are a natural relationship and business builder.
Responsibilities
- Lead the RFA post‑sale engagement, retention, and growth of your customers partnered closely with Account teams.
- Support expansion of your accounts—identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
- Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team.
- Evangelize Stripe customer success stories and customer success systems and processes.
- Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status.
- Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry.
- Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.
- Advocate for the customer to internal stakeholders.
- Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
- Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
- Minimum requirements
- 6+ years of experience in a client‑facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product.
- Payments and/or fintech experience required.
- Experience with consumption‑based Saa S products.
- Strong executive presence and presentation skills, particularly for in‑person meetings with multiple stakeholders.
- History of success as a consultant, pre‑sales, technical account management, or equivalent.
- Preferred qualifications
- Prior experience working with modern Saa S billing and invoicing systems.
- Experience with billing solutions strongly preferred.
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses.
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Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
