At a Glance
- Tasks: Ensure effective service delivery and manage major incidents within our Tech function.
- Company: Join a forward-thinking tech company focused on operational excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be a key player in enhancing service delivery and making a real impact.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function.
You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management.
Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.
Responsibilities
- Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains.
- Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners.
- Monitor all GTS train helpdesk queues for level 2 & level 3 alerts.
- Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
- Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.
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Service Delivery Manager in Cheadle employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
