At a Glance
- Tasks: Guide clients in adopting LEAP software and provide tailored training.
- Company: LEAP, a global leader in LegalTech with a collaborative culture.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-growing team where ambitious individuals can excel.
- Why this job: Make a real impact by helping legal professionals thrive with innovative technology.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cardiff (Hybrid) | Permanent | Full-Time
Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.
The Opportunity
Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.
Customer Success Manager in Cardiff employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
