Business Development Manager - Strategic Accounts (Parcel Lockers)

Overview

Quadient Parcel Lockers Division is building a new team dedicated to finding and securing host locations for parcel lockers across the UK.

This national role requires regular travel (minimum 3 days per week) and a flexible schedule.

Responsibilities

• Search for potential parcel locker locations and build strategic relationships with large organisations that own suitable sites (the "Hosts").
• Identify and evaluate a variety of host types, including:
• Large retail store chains (100+ stores)
• Business parks and property management companies
• Car park operators and other private sector businesses
• Public sector entities such as City or Metropolitan Councils, national transport authorities, railway operators, etc.
• Assess potential sites for suitability: footfall, access, parking, connectivity (internet and power), security and safety.
• Negotiate commercial agreements with Host organisations, presenting contracts and setting compensation (per parcel or rental) and securing necessary planning permissions.
• Serve as the main point of contact for the host’s property management team, ensuring readiness for installation.
• Coordinate onboarding with Quadient Onboarding and installation teams to ensure a smooth, well‑communicated installation.
• Manage the post‑onboarding relationship, proactively contacting hosts to confirm proper operation and support ongoing needs.
• Analyse usage dashboard data, prepare regular reports, and communicate results to Host management and Quadient senior leadership.
• Maintain comprehensive records and actions in Salesforce CRM.
• Coordinate with internal Quadient departments to streamline processes and implement improvements for the Location Finder role.
• Deliver excellent customer satisfaction, generate new leads, and collaborate with the Business Development Manager on revenue‑creating opportunities.
• Perform additional duties as required to support the success of Parcel Pending by Quadient.

Qualifications

• Positive, self‑starting, and creative mindset.
• Highly tech‑savvy, with strong understanding of eCommerce and parcel delivery challenges.
• Experience in the parcels or retail industry is preferred.
• Excellent communication and negotiation skills.
• Ability to travel nationally and work independently.