Accounts Receivable & Billing Specialist (UK/Ireland)

Company Overview: At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don't just build software; we obsess over our users' goals to deliver solutions that truly matter.

Position Summary: To enhance our team, we are seeking an agile, meticulous, and deadline-driven Accounts Receivable/Collections Specialist to support our international finance team. In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. You will assist in maintaining the integrity of our global ledger by overseeing end-to-end Accounts Receivable workflows, driving cash collection efforts, executing multi-currency bank reconciliations, and scaling transactional efficiency. You will also have opportunities to contribute to other initiatives across Accounts Payable and general ledger operations that directly advance our core values.

How You'll Contribute:

• Drive Global Billing Lifecycle Excellence: Oversee end-to-end invoicing, cash collections, and accurate cash application across multi-currency international customer accounts to ensure seamless transaction processing.
• Govern AR & Sub-Ledger Integrity: Perform rigorous, detailed reconciliations of aged debtors, sub-ledgers, and unapplied cash across multi-tiered international entities to secure a clean, audit-ready global ledger.
• Master Foreign Exchange Bank Reconciliations: Execute precise month-end bank reconciliations across foreign currency accounts (including USD, EUR, and GBP), proactively resolving foreign exchange (FX) variances and transaction fee discrepancies.
• Accelerate Financial Close Velocity: Partner closely with the corporate accounting team to hit strict monthly, quarterly, and year-end close timelines, ensuring all international AR ledgers are completely finalized.
• Eliminate Operational Bottlenecks: Actively audit the order-to-cash workflow to identify manual gaps or control risks, proposing and deploying lean automations within Sage Intacct to scale team throughput.
• Support Cross-Functional Finance Operations: Provide strategic, flexible backing to the Accounts Payable (AP) function, assisting with multi-currency vendor processing, purchase order matching, and expense workflows when needed.

Within 6 Months — Integration and Audit: Audit and master our existing order-to-cash workflows inside Sage Intacct, successfully taking over full responsibility for routine multi-currency billing and international cash application. Establish clean, predictable cadences for aged debtor tracking and foreign currency bank reconciliations, uncovering and resolving historical unapplied cash or FX variances.

Within 1 Year — First Measurable Impact on DSO and Close Efficiency: Reduce Days Sales Outstanding (DSO) and accelerate working capital by optimizing global collection workflows and building proactive communication cadences with international accounts. Partner with corporate accounting to shave days off the month-end close timeline by introducing automated templates or streamlined sub-ledger workflows.

Values in Action:

• Customer First, Always: You treat billing and invoicing interactions as a core extension of the customer experience, resolving account discrepancies transparently and fluidly before they scale into friction points.
• Thrive Together: You collaborate openly with corporate accounting, revenue operations, and customer success teams, sharing work early and separating the critique of an account process from the people running it.
• Elevate the Craft: You hold an exceptionally high bar for balance sheet integrity, treating every ledger reconciliation mismatch as an opportunity to dive deep, discover a root cause, and uplevel the team's operational standard.
• Act with Ownership: You do not wait for month-end close to flag collection roadblocks or system bugs; you bring data-backed solutions to leadership immediately to protect financial timelines.
• Clarity Over Complexity: You replace clunky, manual offline spreadsheets with direct system workflows and ensure internal financial documentation is crisp, transparent, and easy to follow.

How We Thrive: You'll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity.

The Foundation for Success:

• Multinational Ledger Experience: Proven background operating within an international accounting environment, demonstrating comfort balancing multi-entity and multi-currency transactions (USD, EUR, GBP).
• Core Systems Expertise: Direct, hands-on proficiency working within Sage Intacct to navigate complex general ledgers and sub-ledger systems.
• Reconciliation & Close Capability: Verifiable comfort executing end-to-end month-end bank reconciliations, resolving foreign exchange (FX) variances, and reconciling complex aged-debtor sub-ledgers.
• Systems-Thinking & Optimization: A documented history of identifying manual inefficiencies and helping build automated, lean financial workflows that improve overall data accuracy.

What Sets You Apart:

• SaaS Industry Frameworks: Direct experience navigating the specific nuances of subscription billing software ecosystems, deferred revenue models, or recurring mid-term contract modifications.
• Cross-Functional Agility: Demonstrated exposure to foundational accounting processes outside of AR, specifically around Accounts Payable verification, purchase order matching workflows, or fixed asset entries.

What Success Looks Like:

• By Day 30: You have integrated cleanly into the international finance team, mapped our Sage Intacct ledger environments, and taken ownership of day-to-day global invoicing and cash applications.
• By Day 60: You have completed your first solo month-end bank and sub-ledger close across all global entities without accuracy errors, capturing and resolving all FX variances smoothly.
• By Day 90: You have audited the existing collection lifecycle, established reliable relationship cadences with major international accounts, and surfaced at least one workflow or automation proposal to reduce manual transaction bottlenecks.