Account Manager - Medical

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Job Summary:

Real Chemistry is looking for an Account Manager to join our growing team! As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. You will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.

What you’ll do:

• Client delivery: Act as day-to-day client contact; provide regular status updates to your client; respond to client queries and share recommendations; manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
• Take responsibility for the day-to-day management of your account, including managing the processes of the account, flow of work, delegation of tasks, and the status of jobs across the account.
• Ownership of and accountability for medium-sized client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes.
• Actively demonstrate an understanding of your clients’ needs and preferences in your interactions and the delivery of work.
• Confidently develop written content and gain experience reviewing junior team members’ work, ensuring content is accurate and developed to a high standard ahead of more senior review.

Business development:

• Start to identify areas for growth, proactively sharing new ideas with your team and client.
• Take an active role in new business, which may include undertaking and presenting research to the pitch team.

Team management:

• Maintain an awareness of the professional development of more junior team members through regular catch ups and interactions.
• Develop your coaching, delegation and briefing skills, and lead by example.
• Buddy new SAA/AM starters.

Financial management:

• Develop a greater understanding of the account finances beyond your projects, proactively supporting your account lead with financial management.
• Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes.
• Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances.
• Complete your timesheets and expense claims accurately and on time.

Agency environment:

• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team.
• Immerse yourself in the medical communications and pharma industries, engaging with every opportunity to establish an awareness of developments, innovations and trends.

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
• You are proactive, driven, and resourceful with strong prioritization skills.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Relevant degree in a scientific subject.
• Highly organised with a mindfulness of deadlines and strong attention to detail.
• Independent thinker confident in taking ownership of assets and material development.
• Ability to mentor junior staff and delegate accordingly.
• Demonstrated strong work ethic, with a track record of following through on client requests.
• Ability to develop project scopes and vendor contracts.
• Excellent business communication ability, including informal/formal presentation and writing skills.
• High energy, able to effectively operate in fast-paced, growing and evolving environment.

Real Chemistry is proud to be Great Place to Work certified. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise.