Account Director - 12m FTC

About the role

As Account Director you will own the client relationship and the delivery engine. You will work across brand campaigns, always‑on digital content, thought leadership and event and marketing collateral, ensuring account health, project governance, stakeholder alignment and commercial performance.

Responsibilities

• Client Partnership & Account Leadership
  - Own the senior client relationship and act as the primary point of contact for the client's marketing and communications team.
  - Translate business priorities into clear studio direction and creative briefs.
  - Chair status meetings, monthly business reviews and strategic planning sessions.
  - Manage client expectations through competing priorities and regulated timelines.
  - Proactively identify opportunities to grow the scope of the partnership.
• Project Management & Delivery
  - Lead end‑to‑end delivery across the full creative portfolio (digital, social, print, events, long‑form content).
  - Maintain full pipeline visibility, managing SLA frameworks and capacity risks.
  - Act as the consolidation point for all client feedback before it reaches the creative team.
  - Build proactive project roadmaps in partnership with creative leads, supporting monthly planning and forecasting cadences.
• Compliance & Governance
  - Manage compliance, brand and legal sign‑off processes, ensuring all projects requiring regulatory review are flagged, tracked and closed out with clear audit trails.
• Commercial Accountability
  - Own account‑level budget management: forecasting, purchase orders, spend tracking and monthly financial reporting.
  - Source and coordinate external resources to match delivery capacity with project demand.
  - Flag commercial risks early and identify opportunities to grow account revenue.
• Gen AI & Agentic Thinking
  - Integrate AI tools into project management and account workflows to improve planning efficiency, brief analysis and status reporting.
  - Apply agentic thinking to complex, multi‑stakeholder delivery challenges, breaking competing priorities into clear plans and finding efficient paths through ambiguity.

Qualifications

• Experience in a senior account management role within a creative agency, in‑house studio or content production environment, working directly with marketing leadership.
• Confidence managing multiple stakeholders with competing priorities, including the ability to challenge, educate and hold senior stakeholders accountable constructively.
• Familiarity with regulated industries such as financial services or insurance, including compliance workflows, legal approval chains and audit requirements.
• Fluency in managing high‑volume, multi‑channel creative portfolios with tight deadlines and competing briefs.
• Hands‑on experience with SLA frameworks, tiered briefing processes and feedback management protocols.
• Experience coordinating external delivery partners, media, transcreation and production suppliers alongside internal creative teams.
• Experience owning account‑level budgets: purchase orders, spend reconciliation and financial reporting to senior stakeholders.
• Confidence identifying and communicating commercial risks early.
• Working knowledge of AI tools that support planning, reporting or brief analysis in a project management context.
• A structured, adaptable approach to complex problem‑solving, capable of breaking multi‑stakeholder challenges into clear steps and maintaining focus when priorities shift.

OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and where individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other characteristic protected by local laws.