Part Time Centre Support Worker – Reception in Ledston

Set up doors appropriately – e.g. put door from car park entry on automatic open setting as soon as you are not the only person in the area; if you are working out of hours make sure you have the intercom mobile. Handover to colleagues if you leave the reception area and are not able to do this.

Welcoming visitors to the centre – make sure they are signing in and out and that they know any important information – e.g. if there is a fire alarm test, if the car park is going to be locked, etc.

Issue door access cards, locker keys, sensory room cupboard keys as needed – follow recording systems.

Dealing with incoming post.

Keeping reception area clean and tidy, including hoovering entry mats as needed, cleaning reception desk, sweeping and mopping reception floor as needed, putting out umbrella stands and extra mats if raining and floor getting wet.

Making sure leaflets and posters in display boards are kept in date and tidy.

Keep bookcase tidy.

Dealing with lost property.

Ensure good handovers to the Centre Support Team.

Support with general administrative tasks when you have capacity.

Answering phones, transferring calls, taking messages. If you are confident and have the relevant information to hand then deal with straightforward inquiries. Take messages for complex inquiries. Pass those with learning disabilities onto the relevant teams unless it is just a very straightforward inquiry such as is the youth club on tonight and you know it is.

Deal with room hire enquiries – liaise with Centre Manager for non-standard bookings. Follow room hire procedures and processes. Put room bookings on SKEDDA room booking system and ensure paperwork completed as required.

New Bookings – set up an electronic folder and set up on SKEDDA as a new user. Follow up Purchase Order Numbers for room bookings.

Room set up – includes quick clean of spaces if needed following any previous meetings (including first thing in the morning following evening meetings).

Looking after room hire resources (cups, urns, jugs, crockery etc., and IT equipment such as laptops, TVs, remotes, extension leads) ensure everything is correctly put away.

Regular check that work/activity space toilets are in reasonable condition; clean as required and replenish stocks as required.

Keep room hirers areas tidy, replenishing stocks of tea/coffee, emptying bins, wiping tables down.

Emptying and loading dishwashers as needed.

Sourcing and ordering items for centre support (including doing Purchase orders). Make sure enough teas/coffees (including decaf), sugar and biscuits in stock.

Collect and record feedback from room hirers.

Taking payments and providing receipts face to face – sending SumUp Links for remote payments.

Look after any reception and room hire volunteers.

Completing any checks as agreed.

Producing the weekly room hire planners, including for sensory and soft playroom.

Support with buffets – planning menus, food preparation.

Other tasks when providing cover for colleagues.

Support for weekly and monthly maintenance checks and preventative checks (e.g. fire alarm/fire extinguisher testing).

Cleaning General: You will be a Key Holder and be able to act as Fire Lead as required and provide backup cover as needed. Adhere to all Health and Safety regulations.