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- Tasks: Provide remote IT support and assist customers with technical issues.
- Company: Leading IT solutions provider with a focus on customer satisfaction.
- Benefits: Salary, bonus, training support, and medical insurance included.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Experience in an MSP environment and pursuing Microsoft qualifications.
- Other info: Remote work opportunity with a supportive and collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. This role involves providing remote support to customers and requires strong empathy and communication skills. The ideal candidate will have experience in an MSP environment and hold or be working towards Microsoft qualifications.
The position offers a comprehensive benefits package including salary, bonus, training support, and medical insurance.
1st Line IT Support Engineer – Remote MSP Desk in London employer: Doherty
Contact Detail:
Doherty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer – Remote MSP Desk in London
✨Tip Number 1
Make sure you brush up on your communication skills! As a 1st Line IT Support Engineer, you'll need to explain technical issues in a way that customers can understand. Practise active listening and empathy to really connect with users.
✨Tip Number 2
Familiarise yourself with common IT issues and solutions, especially those relevant to an MSP environment. This will not only help you during interviews but also give you the confidence to tackle real-world problems when you land the job!
✨Tip Number 3
Don’t forget to showcase any Microsoft qualifications or training you’ve completed. If you're working towards them, mention that too! It shows your commitment to professional development and makes you stand out.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace 1st Line IT Support Engineer – Remote MSP Desk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and any relevant Microsoft qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can bring empathy and strong communication skills to our team. Let us know why you’re excited about this role!
Showcase Your Problem-Solving Skills: In your application, include examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide effective solutions, especially in a remote support setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Doherty
✨Know Your Tech
Brush up on your technical knowledge, especially around common IT issues and solutions. Be ready to discuss your experience in an MSP environment and any relevant Microsoft qualifications you hold or are pursuing.
✨Empathy is Key
Since this role requires strong empathy, think of examples where you've successfully helped customers in the past. Show how you can understand their frustrations and provide effective solutions while maintaining a positive attitude.
✨Communication Skills Matter
Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this will be crucial when dealing with customers remotely.
✨Research the Company
Familiarise yourself with the company’s services and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
