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- Tasks: Lead a talented team and inspire excellence in customer service.
- Company: Doherty Associates, a dynamic company in Greater London.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and 34 days annual leave.
- Other info: Join a supportive team with great opportunities for growth.
- Why this job: Make a real impact by leading a team in a customer-focused environment.
- Qualifications: Extensive MSP experience, strong leadership skills, and ITIL knowledge.
The predicted salary is between 45000 - 55000 £ per year.
Doherty Associates is seeking a customer-oriented professional for a Service Desk Team Leader position in Greater London. In this role, you will lead a talented team, inspire excellence in customer service, and collaborate closely with management.
Candidates should have extensive experience in an MSP environment, strong leadership skills, and a solid understanding of ITIL processes.
The position comes with a competitive salary, performance bonuses, and benefits including private medical insurance, and 34 days of annual leave.
Service Desk Team Lead — Inspiring ITIL & Microsoft Expert employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead — Inspiring ITIL & Microsoft Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired your team and improved customer service. We want to see how you can bring that magic to our Service Desk.
✨Tip Number 3
Research is key! Familiarise yourself with ITIL processes and Microsoft technologies relevant to the role. This will not only boost your confidence but also impress us during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Team Lead — Inspiring ITIL & Microsoft Expert
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired teams in the past and how you can bring that energy to our Service Desk.
Demonstrate Your ITIL Knowledge: Since this role requires a solid understanding of ITIL processes, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who can apply ITIL principles effectively!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'customer-oriented' and 'MSP environment', to show us you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Doherty Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in previous roles, and think of specific examples where you've improved service delivery or customer satisfaction.
✨Showcase Your Leadership Style
As a Service Desk Team Lead, your leadership skills are crucial. Prepare to share your approach to leading a team, including how you motivate and inspire others. Think about times when you've successfully resolved conflicts or driven team performance.
✨Demonstrate Customer-Centric Thinking
Doherty Associates is looking for someone who prioritises customer service. Be prepared to discuss how you've handled challenging customer situations in the past and what strategies you use to ensure a positive customer experience.
✨Research the Company Culture
Before the interview, take some time to understand Doherty Associates' values and culture. This will help you tailor your responses to align with their expectations and show that you're genuinely interested in being part of their team.