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- Tasks: Diagnose and resolve technical issues while providing top-notch customer support.
- Company: Dynamic technology support company focused on customer satisfaction.
- Benefits: Competitive salary, annual leave, training incentives, and private medical insurance.
- Why this job: Join a vibrant team and enhance your IT skills in a customer-facing role.
- Qualifications: Microsoft accreditations and hands-on experience with Windows support, Intune, and SCCM.
- Other info: Exciting opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
A technology support company is seeking an IT professional for a customer-facing support role primarily based in London. The position involves diagnosing and resolving technical issues, conducting onsite audits, and maintaining strong communication with customers.
Candidates should have Microsoft accreditations and hands-on experience with Windows support, Intune, and SCCM.
Benefits include a competitive salary, annual leave, training incentives, and private medical insurance.
Onsite IT Field Engineer - Customer Support (London) employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Field Engineer - Customer Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support roles. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows support, Intune, and SCCM. We want you to shine when it comes to diagnosing and resolving issues!
✨Tip Number 3
Show off your communication skills! Since this role is customer-facing, practice explaining complex tech concepts in simple terms. We want to see how well you can connect with customers and keep them informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Onsite IT Field Engineer - Customer Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Windows support, Intune, and SCCM. We want to see how your skills match the role, so don’t be shy about showcasing your Microsoft accreditations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your hands-on experience makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role is customer-facing, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight any experiences where you’ve successfully resolved issues while keeping customers informed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Doherty Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows support, Intune, and SCCM. Be ready to discuss specific scenarios where you've diagnosed and resolved issues, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with customers or colleagues to resolve issues, as this will highlight your ability to maintain strong communication.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations. For instance, how would you handle a frustrated customer? Prepare your answers by thinking through your problem-solving process and how you would keep the customer informed throughout.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Plus, it shows that you're genuinely interested in being part of their team.
