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- Tasks: Lead a talented team and inspire excellence in customer service.
- Company: Doherty Associates, a dynamic company in Greater London.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and 34 days annual leave.
- Other info: Join a supportive team and grow your career in IT.
- Why this job: Make a real impact by leading a team in a customer-focused environment.
- Qualifications: Extensive MSP experience, strong leadership skills, and ITIL knowledge.
The predicted salary is between 45000 - 55000 £ per year.
Doherty Associates is seeking a customer-oriented professional for a Service Desk Team Leader position in Greater London. In this role, you will lead a talented team, inspire excellence in customer service, and collaborate closely with management.
Candidates should have extensive experience in an MSP environment, strong leadership skills, and a solid understanding of ITIL processes.
The position comes with a competitive salary, performance bonuses, and benefits including private medical insurance, and 34 days of annual leave.
Service Desk Team Lead — Inspiring ITIL & Microsoft Expert in London employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead — Inspiring ITIL & Microsoft Expert in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired your team and improved customer service. We want to hear about your successes and how you can bring that magic to our Service Desk.
✨Tip Number 3
Prepare for those tricky questions! Brush up on ITIL processes and be ready to discuss how you've implemented them in past roles. This will show us you're not just a leader, but also an expert in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Team Lead — Inspiring ITIL & Microsoft Expert in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired teams in the past and how you can bring that energy to our Service Desk.
Demonstrate Your ITIL Knowledge: Since this role requires a solid understanding of ITIL processes, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who can apply these principles effectively!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'customer-oriented' and 'MSP environment', to show us you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Doherty Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in previous roles, especially in an MSP environment. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about specific situations where you inspired excellence in customer service or resolved conflicts. This will help demonstrate your leadership skills and how you can motivate your team to achieve their best.
✨Understand the Company Culture
Research Doherty Associates and their approach to customer service. Tailor your responses to align with their values and mission. Showing that you understand their culture will make you a more appealing candidate and highlight your genuine interest in the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current projects, team dynamics, or how they measure success in the Service Desk. It shows you're engaged and serious about the position.