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- Tasks: Diagnose and resolve tech issues while providing top-notch customer support.
- Company: Dynamic tech support company focused on customer satisfaction.
- Benefits: Competitive salary, annual leave, training incentives, and private medical insurance.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Microsoft accreditations and hands-on experience with Windows support required.
- Other info: Exciting opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
A technology support company is seeking an IT professional for a customer-facing support role primarily based in London. The position involves diagnosing and resolving technical issues, conducting onsite audits, and maintaining strong communication with customers.
Candidates should have Microsoft accreditations and hands-on experience with Windows support, Intune, and SCCM.
Benefits include a competitive salary, annual leave, training incentives, and private medical insurance.
Onsite IT Field Engineer - Customer Support (London) employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Field Engineer - Customer Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support roles. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows support, Intune, and SCCM. We want you to shine when it comes to diagnosing and resolving issues!
✨Tip Number 3
Show off your communication skills! Since this role is customer-facing, practice explaining complex tech concepts in simple terms. We need to demonstrate that you can maintain strong communication with customers while solving their problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Onsite IT Field Engineer - Customer Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Windows support, Intune, and SCCM. We want to see how your skills match the role, so don’t be shy about showcasing your Microsoft accreditations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your hands-on experience makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role is customer-facing, we need to see that you can communicate effectively. In your application, give examples of how you've successfully resolved technical issues while keeping customers in the loop.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Doherty Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows support, Intune, and SCCM. Be ready to discuss specific scenarios where you've diagnosed and resolved issues, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice how you explain technical concepts in simple terms. Think of examples where you've successfully communicated with customers or colleagues to resolve issues, as this will highlight your ability to maintain strong communication.
✨Prepare for Onsite Scenarios
Expect questions about conducting onsite audits and how you would handle various situations. Prepare a few examples of past experiences where you’ve had to think on your feet and adapt to different environments while providing support.
✨Highlight Your Microsoft Accreditations
Don’t forget to mention your Microsoft accreditations during the interview. Be prepared to discuss how these qualifications have helped you in your previous roles and how they can benefit the company in this position.
