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For Companies At a Glance
- Tasks: Provide on-site IT support, diagnose issues, and build strong customer relationships.
- Company: Dynamic tech company based in London with a focus on customer satisfaction.
- Benefits: Competitive salary, 34 days leave, performance bonuses, and private medical insurance.
- Why this job: Join a team where you can make a real difference in tech support and customer experience.
- Qualifications: Microsoft accreditations and hands-on IT field support experience required.
- Other info: Great opportunities for training, development, and career growth.
The predicted salary is between 36000 - 60000 Ā£ per year.
About the role
This is a customerāfacing support role with a strong onāsite presence. The role is primarily based in our London office, with regular travel to customer sites across London as required. You will work directly with end users and key customer stakeholders to diagnose and resolve technical issues, ensuring solutions are delivered professionally, efficiently, and with minimal disruption.
During customer visits, you will represent DA as a trusted ambassador, building strong working relationships and communicating clearly and confidently while navigating technical challenges in live environments. This position is well suited to an IT professional who has worked in a customerāfacing field role and understands the realities of supporting users under pressure. You will demonstrate strong active listening skills, empathy, patience, and resilience, with the ability to remain calm, professional, and solutionsāfocused when managing challenging customer interactions.
Responsibilities
- Customer onsite support
- Prepare for site visits; ensure you have a clear and communicated plan for each visit
- Conduct onsite audits and assessments
- Provide technical support to users onsite within the scope. Escalate out-of-scope cases to the line manager for assessment.
- Maintain active communication throughout site visits with the main point of contact
- Create site visit reports highlighting work completed and any identified actions for the next visit
- Configuration and support of a range of technology, including but not limited to:
- Support of Windows, M365
- Deployment of endpoints through Intune AutoPilot and SCCM
- Support and troubleshooting of Active Directory and domain services
- Exchange Online and Mimecast
- Hardware support of network, desktops, laptops, mobiles, printers and peripheral devices
- Software support across the line of business applications, M365, and SAAS platforms
- Provide assistance, alongside other teams, with the project delivery of new and enhanced services
Qualifications
- At least one of the following Microsoft accreditations: MS-102, MD-102, MS-700, AZ-104, AZ-140 or AZ-700
- Previous experience of delivering IT field support in person (working at the customer site and comfortable with travelling to multiple sites during the week)
- Excellent knowledge of Windows deployment and support
- Hands-on experience with Intune and SCCM
- Experience M365, Azure and mobile device management
- Knowledge of network troubleshooting, firewalls, Wi-Fi and mobile devices
About the person
- Confident and calm with outstanding communication skills
- Reliable; very good organisation, planning skills, and excellent timekeeping
- High sense of accountability and ownership
- High level of empathy; patience, ability to listen to understand and support
- Team player who understands the criticality of team collaboration as well as nurturing an inclusive working environment
- Analytical and detail oriented, with the ability to solve problems autonomously
- Comfortable with continuous change, new technologies and keen to share knowledge with colleagues
Benefits
- Basic salary plus performance bonus
- 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
- Incentives for achieving Microsoft accreditations
- Enhanced family-friendly benefit schemes including company sick pay
- Sponsored training and development and where applicable to the role, a technical exams incentive scheme
- Private medical insurance and Employee Assistance Programme
IT Field Engineer in London employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land IT Field Engineer in London
āØTip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your technical skills and be ready to demonstrate them on the spot. You might get asked to troubleshoot a problem or explain a process during your interview, so brush up on your knowledge of Windows, M365, and other relevant tech.
āØTip Number 3
Show off your soft skills! As an IT Field Engineer, you'll need to communicate effectively with customers. Be prepared to share examples of how you've handled challenging situations with empathy and patience in the past.
āØTip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace IT Field Engineer in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV speaks directly to the IT Field Engineer role. Highlight your customer-facing experience and any relevant technical skills, especially those mentioned in the job description like Windows deployment and M365 support.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for IT support. Share specific examples of how you've successfully navigated technical challenges in customer environments, demonstrating your calm and professional approach.
Showcase Your Certifications: List your Microsoft accreditations prominently in your application. These are key to standing out, so make sure we can easily see how you meet the qualifications we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role without any hiccups!
How to prepare for a job interview at Doherty Associates
āØKnow Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows deployment, Intune, and SCCM. Be ready to discuss specific scenarios where you've successfully resolved issues in a customer-facing role.
āØShowcase Your People Skills
Since this role is all about building relationships, prepare examples that highlight your communication skills and empathy. Think of times when youāve turned a challenging customer interaction into a positive experience.
āØPlan Your Site Visits
Demonstrate your organisational skills by discussing how you prepare for site visits. Talk about how you create clear plans and maintain active communication with clients during your visits.
āØStay Calm Under Pressure
Be ready to share experiences where you remained calm and solutions-focused while troubleshooting under pressure. This will show that you can handle the realities of the job and keep things running smoothly.
