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- Tasks: Provide specialist IT support to customers and manage incoming queries.
- Company: Leading IT solutions provider in Greater London with a focus on growth.
- Benefits: Performance bonus, extensive leave, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Microsoft qualifications and experience in a Managed Service Provider environment.
- Other info: Strong customer focus and excellent communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT solutions provider in Greater London is seeking a 1st Line Support Engineer to provide specialist IT support to customers via various channels. You will work from the London office, manage incoming queries, and need a strong customer focus.
Ideal candidates will have Microsoft qualifications and experience in a Managed Service Provider environment, alongside excellent communication skills.
This role offers a performance bonus, extensive leave, and professional development opportunities.
First-Line IT Support Engineer (MSP) – Growth & Certifications in London employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Engineer (MSP) – Growth & Certifications in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific customer queries and be ready to showcase your problem-solving skills. We want to see that customer focus shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace First-Line IT Support Engineer (MSP) – Growth & Certifications in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and any Microsoft qualifications you have. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Doherty Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft products and common IT issues. Be ready to discuss your experience in a Managed Service Provider environment and how you've tackled specific challenges.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their approach to IT solutions will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
