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- Tasks: Provide on-site IT support, diagnose issues, and build strong customer relationships.
- Company: Dynamic tech company based in London with a focus on customer service.
- Benefits: Competitive salary, 34 days leave, performance bonuses, and private medical insurance.
- Why this job: Join a team where you can make a real difference and grow your IT skills.
- Qualifications: Microsoft accreditations and experience in field IT support are essential.
- Other info: Enjoy a supportive environment with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
This is a customer‑facing support role with a strong on‑site presence. The role is primarily based in our London office, with regular travel to customer sites across London as required. You will work directly with end users and key customer stakeholders to diagnose and resolve technical issues, ensuring solutions are delivered professionally, efficiently, and with minimal disruption. During customer visits, you will represent DA as a trusted ambassador, building strong working relationships and communicating clearly and confidently while navigating technical challenges in live environments. This position is well suited to an IT professional who has worked in a customer‑facing field role and understands the realities of supporting users under pressure. You will demonstrate strong active listening skills, empathy, patience, and resilience, with the ability to remain calm, professional, and solutions‑focused when managing challenging customer interactions.
Responsibilities
- Customer onsite support
- Prepare for site visits; ensure you have a clear and communicated plan for each visit
- Conduct onsite audits and assessments
- Provide technical support to users onsite within the scope. Escalate out-of-scope cases to the line manager for assessment.
- Maintain active communication throughout site visits with the main point of contact
- Create site visit reports highlighting work completed and any identified actions for the next visit
- Configuration and support of a range of technology, including but not limited to:
- Support of Windows, M365
- Deployment of endpoints through Intune AutoPilot and SCCM
- Support and troubleshooting of Active Directory and domain services
- Exchange Online and Mimecast
- Hardware support of network, desktops, laptops, mobiles, printers and peripheral devices
- Software support across the line of business applications, M365, and SAAS platforms
- Provide assistance, alongside other teams, with the project delivery of new and enhanced services
Qualifications
- At least one of the following Microsoft accreditations: MS-102, MD-102, MS-700, AZ-104, AZ-140 or AZ-700
- Previous experience of delivering IT field support in person (working at the customer site and comfortable with travelling to multiple sites during the week)
- Excellent knowledge of Windows deployment and support
- Hands-on experience with Intune and SCCM
- Experience M365, Azure and mobile device management
- Knowledge of network troubleshooting, firewalls, Wi-Fi and mobile devices
About the person
- Confident and calm with outstanding communication skills
- Reliable; very good organisation, planning skills, and excellent timekeeping
- High sense of accountability and ownership
- High level of empathy; patience, ability to listen to understand and support
- Team player who understands the criticality of team collaboration as well as nurturing an inclusive working environment
- Analytical and detail oriented, with the ability to solve problems autonomously
- Comfortable with continuous change, new technologies and keen to share knowledge with colleagues
Benefits
- Basic salary plus performance bonus
- 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
- Incentives for achieving Microsoft accreditations
- Enhanced family-friendly benefit schemes including company sick pay
- Sponsored training and development and where applicable to the role, a technical exams incentive scheme
- Private medical insurance and Employee Assistance Programme
IT Field Engineer employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. You might face real-time problem-solving scenarios during interviews, so brush up on your troubleshooting techniques and be prepared to think on your feet!
✨Tip Number 3
Show off your soft skills! As an IT Field Engineer, communication and empathy are key. Be ready to share examples of how you've successfully navigated challenging customer interactions in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Show Your Customer-Facing Skills: Since this role is all about interacting with customers, make sure to highlight any previous experience you have in customer-facing positions. We want to see how you've built relationships and resolved issues under pressure.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to match the job description. We love seeing candidates who understand our needs and can demonstrate how their skills align with what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that communicate your qualifications without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Doherty Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows deployment, Intune, and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Show Off Your People Skills
Since this role is customer-facing, practice how you communicate complex technical issues in a simple way. Think of examples where you've successfully built relationships with clients or resolved conflicts, and be prepared to share those stories.
✨Prepare for On-Site Scenarios
Anticipate questions about how you'd handle specific on-site situations. Consider scenarios where you had to think on your feet or manage a challenging customer interaction, and outline your approach to maintaining professionalism under pressure.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you plan and organise your site visits. Discuss how you keep track of tasks, manage your time effectively, and ensure clear communication with both customers and your team throughout the process.
