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- Tasks: Provide top-notch IT support to customers and manage incoming queries.
- Company: Leading IT solutions provider in Greater London with a focus on growth.
- Benefits: Performance bonus, extensive leave, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Microsoft qualifications and experience in a Managed Service Provider setting.
- Other info: Great opportunity for career advancement and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT solutions provider in Greater London is seeking a 1st Line Support Engineer to provide specialist IT support to customers via various channels. You will work from the London office, manage incoming queries, and need a strong customer focus.
Ideal candidates will have Microsoft qualifications and experience in a Managed Service Provider environment, alongside excellent communication skills.
This role offers a performance bonus, extensive leave, and professional development opportunities.
First-Line IT Support Engineer (MSP) – Growth & Certifications employer: Doherty Associates
Contact Detail:
Doherty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Engineer (MSP) – Growth & Certifications
✨Tip Number 1
Make sure you know your stuff! Brush up on your Microsoft qualifications and be ready to chat about your experience in a Managed Service Provider environment. We want to see that you can handle those incoming queries like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via various channels, it’s crucial to sound confident and clear. We recommend doing mock calls or role-playing scenarios with friends to get comfortable.
✨Tip Number 3
Don’t forget to showcase your customer focus! Think of examples where you’ve gone above and beyond for a customer. We love hearing about those moments that show your dedication to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to grow and develop their skills with us.
We think you need these skills to ace First-Line IT Support Engineer (MSP) – Growth & Certifications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and any Microsoft qualifications you have. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language will go a long way in making a great impression on us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Doherty Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft products and common IT issues. Be ready to discuss your experience in a Managed Service Provider environment and how you've tackled specific challenges.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their approach to IT solutions will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
