Doherty Associates, Inc. in the United Kingdom seeks an experienced Escalations Engineer (3rd Line) to act as the final authority for complex incidents and major incidents. You will own proactive managed services, regular audits, health checks, and assessments, and engage customers as a trusted technical authority.
This role balances deep technical troubleshooting with proactive service delivery, mentoring junior engineers and delivering clear RCA-backed remediation plans.
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