Doherty Associates is seeking a Senior Managed Services Manager to lead UK operations across Service Desk, field engineering and third-line escalation, aligning service design with business strategy. You will build a high-performing, customer-centered team, drive automation and continual improvement, and maintain governance in line with ISO27001/ISO9001 standards.
The role requires senior leadership, strong stakeholder management and a proven track record in managed services delivery,
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Head of Managed Services & Proactive IT Delivery in London employer: Doherty Associates, Inc.
Doherty Associates is an exceptional employer, offering a dynamic work environment that fosters innovation and professional growth. With a strong focus on employee development through sponsored training and certifications, as well as a comprehensive benefits package including private medical insurance and a generous holiday allowance, we ensure our team members are well-supported both personally and professionally. Located in a vibrant area, our culture promotes collaboration and excellence, making it an ideal place for IT professionals to thrive and make a meaningful impact.
