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- Tasks: Supervise the Supporter Stewardship team and ensure outstanding customer experiences.
- Company: Join Dogs Trust, the UK's leading dog charity dedicated to helping dogs in need.
- Benefits: Enjoy a competitive salary of £32,000 plus benefits in a hybrid work environment.
- Why this job: Make a real difference for dogs while developing your leadership and communication skills.
- Qualifications: Strong customer service skills and experience in supervising teams are essential.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 28000 - 36000 £ per year.
Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do? We’re looking for a Supporter Stewardship Supervisor to deliver outstanding customer experience, recognising supporter loyalty and inspiring them to continue being part of our journey.
Responsibilities:
- Supervise the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard.
- Have meaningful conversations with our supporters and solve any complex queries that arise.
- Liaise with other teams and departments to ensure supporter queries are resolved efficiently.
- Train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience.
Requirements:
- Confident communicator with an excellent telephone manner and the ability to build rapport with supporters.
- Ability to handle complex customer queries swiftly and efficiently.
- Capable of training others, supervising a team, and distributing workload.
- Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.
Diversity and Inclusion:
At Dogs Trust we value diversity, and we’re committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission.
If there’s anything on your mind or any adjustments you may need, don’t hesitate to reach out to us. We’re here to support you every step of the way.
How to Apply:
To apply for this position please click the Apply Now button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Supporter Stewardship Supervisor employer: Dogs Trust Worldwide
Contact Detail:
Dogs Trust Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Stewardship Supervisor
✨Tip Number 1
Get to know the organisation! Research Dogs Trust and their mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with supporters, try role-playing common scenarios with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled complex queries or trained others. Be ready to share these stories in your interview to demonstrate your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dogs Trust team!
We think you need these skills to ace Supporter Stewardship Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your personal statement, let your love for dogs and customer service shine through. We want to see how you can put our supporters at the heart of everything we do!
Be Specific: Use examples from your past experiences to demonstrate your skills. Whether it’s handling complex queries or training others, we want to know how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to align your application with the job description. Highlight your supervisory experience and customer service skills, as these are key to the Supporter Stewardship Supervisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Dogs Trust Worldwide
✨Know Your Supporter Stewardship
Before the interview, dive deep into what supporter stewardship means for Dogs Trust. Familiarise yourself with their mission and values, and think about how you can contribute to putting supporters at the heart of everything they do.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Be ready to discuss how you handled complex queries and built rapport with customers, as this will be crucial for the role.
✨Demonstrate Team Leadership
Think about your experience in supervising or training others. Be prepared to share specific instances where you successfully led a team or helped junior members develop their skills, as this is key for the Supporter Stewardship Supervisor position.
✨Get Comfortable with Tech
Brush up on your Microsoft Word, Excel, and Outlook skills. If you have experience with databases, be ready to discuss it. Showing that you're tech-savvy will give you an edge, especially in a hybrid work environment.
