At a Glance
- Tasks: Coordinate a veterinary scheme for dogs of pet owners facing homelessness.
- Company: Dogs Trust, a compassionate organisation dedicated to animal welfare.
- Benefits: Part-time role with competitive pay and benefits, plus hybrid working options.
- Other info: Join a supportive team and help create impactful stories for our community.
- Why this job: Make a real difference in the lives of pets and their owners in need.
- Qualifications: Experience in customer service and supporting vulnerable individuals is essential.
The predicted salary is between 15885 - 15885 £ per year.
Are you an animal lover who is passionate about helping pet owners experiencing homelessness? We’re looking for a Together Through Homelessness Coordinator, who is responsible for the smooth coordination of our veterinary scheme, which provides free veterinary treatment for dogs whose owners are experiencing or at risk of homelessness.
What does this role do?
- Deal with and respond to telephone and email queries to the Vet Scheme from external stakeholders, including but not limited to: liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme, supporting dog owners registered on our Vet Scheme with additional queries about their dogs’ veterinary treatment and signpost them onto other support services where necessary.
- Carry out key processes to aid the efficient running of the Vet Scheme, including but not limited to: processing veterinary card applications through our internal database and assisting homelessness services to make online applications via our Together Through Homelessness website including renewals of veterinary cards, liaising with our internal Veterinary team to discuss complex veterinary cases for dogs being supported through the Vet Scheme, including making decisions about veterinary treatment whilst considering key factors.
- Work closely with the Team Leader to ensure that all administration processes are completed efficiently: respond to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme.
- Work with the Team Leader and Pets and Housing Manager to provide information for internal and external use including: identify and interview Vet Scheme clients and other key stakeholders in order to develop sensitive, empathetic, and powerful case studies for use across our Philanthropy, Corporate and Trusts work as well as for our comms work.
Could this be you?
- Experience of supporting people in vulnerable situations or personal crisis.
- Significant experience in a previous customer service role, including experience in dealing with challenging phone calls.
- Ability to work in a busy environment and to prioritise own workload.
- Ability to deal with and resolve complex cases in a sensitive and empathetic manner.
- Understanding of the importance of building trust with people experiencing homelessness.
- Excellent interpersonal skills and the ability to communicate effectively with a wide selection of stakeholders.
- Approachable and confident communicator, with the ability to adapt communication for different audiences, particularly when dealing with challenging situations.
Interviews will be provisionally held on 20th July 2026. Please note this role is for 21 hours over Wednesday, Thursday and Friday.
Together Through Homelessness Coordinator employer: Dogs Trust Company Limited
At Dogs Trust, we pride ourselves on being an exceptional employer that values compassion and community engagement. Our Together Through Homelessness Coordinator role offers a unique opportunity to make a meaningful impact while enjoying a supportive work culture that prioritises employee well-being and professional growth. With hybrid working options and a commitment to animal welfare, you will be part of a dedicated team that fosters collaboration and innovation in addressing homelessness and pet care.
Contact Details:
Dogs Trust Company Limited Recruitment Team
