Supporter Stewardship Supervisor

Supporter Stewardship Supervisor

Application Deadline: 8 December 2025

Department: Individual Giving

Employment Type: Permanent – Full Time

Location: London

Compensation: £32,000 per year + benefits

Description

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do? We’re looking for a Supporter Stewardship Supervisor to deliver outstanding customer experience, recognising supporter loyalty and inspiring them to continue being part of our journey.

What does this role do?

• supervising the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
• having meaningful conversations with our supporters and solving any complex queries that arise,
• liaising with other teams and departments to ensure supporter queries are resolved efficiently,
• training and upskilling more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for Tuesday 16th December 2025, and will take place on Teams.

Could this be you?

To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You\’ll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.