At a Glance
- Tasks: Lead a team providing operational support to enhance dog-human connections.
- Company: Join a compassionate charity dedicated to making a difference with dogs.
- Benefits: Gain valuable experience, training, and the chance to extend your contract.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real impact while fostering collaboration and continuous improvement.
- Qualifications: Experience in resource management and a passion for helping others.
The predicted salary is between 36000 - 60000 € per year.
The Training Department Support Team provides responsive, person‑centred operational support that enables our people to deliver safe, effective, and compassionate experiences helping people make the most of their connection with a dog. The team delivers support in person, over the phone, via written communication, and using our CRM system (Dynamics 365), ensuring every interaction is handled with care, accuracy, and empathy. With a strong commitment to safeguarding, efficiency, and continuous improvement, the team coordinates the systems, processes, and insights that keep services running smoothly and sustainably.
This role is both operational and strategic, and you’ll need to take a consultative approach to understanding how the team functions, and how it can evolve to meet the changing needs of the wider charity. Reporting to the Strategy & Quality Assurance Manager, you are responsible for leading and developing the team, reviewing the operation and processes to ensure that it continues to deliver an efficient, high‑quality service and standard of work. Guided by the organisational strategy, and influenced by The Promise, you’ll foster a culture of collaboration, continuous improvement, and service excellence within the team. This is initially a six month fixed‑term contract but there may be the opportunity to extend.
You’re someone who truly models The Promise in every interaction and decision, bringing curiosity, empathy, and a solutions‑focused mindset to your work. You naturally build trust and foster positive relationships within your team and across the organisation, encouraging innovation and embracing change along the way. You have demonstrated expertise in resource management, process improvement, strategic planning and making sure that teams and workflows run smoothly and efficiently.
Other Requirements- You must be over 18 years of age.
- You must have the right to live and work in the UK.
- Driving the charity’s vehicles may be part of the role from time to time so a full driving licence is preferred but, where applicable, we will work with the chosen candidate to find alternative solutions in those instances where reasonable adjustments are required.
- As you will be working with vulnerable people, you will be required to undergo a DBS check. This will be renewed every 3 years.
- You’ll be expected to have a good understanding of safeguarding issues and how they should be applied to the work of the charity and its partner organisations. Full training on this will be provided during your induction.
- You must be comfortable working around dogs.
The closing date/time for applications is Tuesday 25th November 2025 at 5:00pm. 1st stage interviews will be held on Monday 1st December 2025. 2nd stage interviews will be held on Tuesday 9th December 2025.
Training Department Support Team Leader (Fixed Term Contract) in Banbury employer: Dogs for Good
Dogs for Good is an exceptional employer that prioritises a supportive and collaborative work culture, fostering a sense of community among its team members. With a strong commitment to employee growth and continuous improvement, the organisation offers unique opportunities to make a meaningful impact in the lives of vulnerable individuals through the power of canine companionship. Located in a nurturing environment, employees can expect comprehensive training and a focus on safeguarding, ensuring they are well-equipped to deliver compassionate and effective support.
StudySmarter Expert Advice🤫
We think this is how you could land Training Department Support Team Leader (Fixed Term Contract) in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Dogs for Good. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for your interview by practising common questions related to team leadership and operational support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for the cause! When you talk about your experiences, link them back to how they align with the mission of Dogs for Good. This will demonstrate your commitment and understanding of their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Training Department Support Team Leader (Fixed Term Contract) in Banbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference and supporting our mission at Dogs for Good.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who understands the unique needs of our team and can bring innovative ideas to the table.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dogs for Good
✨Know the Organisation Inside Out
Before your interview, take some time to research Dogs for Good. Understand their mission, values, and how they support people through their connection with dogs. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Demonstrate Your Empathy and Solutions-Focused Mindset
Given the role's emphasis on person-centred support, be prepared to share examples from your past experiences where you've shown empathy and a solutions-focused approach. Think of specific situations where you’ve made a positive impact on someone's experience.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to highlight your leadership style. Prepare to discuss how you foster collaboration and continuous improvement within a team. Share stories that illustrate your ability to manage resources effectively and improve processes.
✨Prepare Questions That Reflect Your Curiosity
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your curiosity about the role and the organisation. Ask about the team dynamics, ongoing projects, or how they measure success in delivering high-quality service.
