Job Introduction
Head Of Benefits & Support
Salary: £79,609 to £90,671
Location: City Hall, Centenary Square, Bradford
Following the retirement of our current Head of Service, we are looking to recruit an experienced and inspirational Head of Benefits & Support.
As a key member of the Revenues, Benefits & Customer Services Leadership Team, you will help shape and deliver high-quality, efficient services. You will provide strategic leadership, drive continuous improvement and innovation, manage significant budgets and ensure compliance with statutory and regulatory requirements.
The role
You will provide strategic leadership for our Housing Benefit and Council Tax Reduction services, Corporate Payments and Cash Control, and a whole Service support function.
Responsibilities Include
- A Council Tax Reduction caseload of more than 45,000, alongside Housing Benefit and supported accommodation cases.
- The Housing Benefit finance function, including government subsidy claims and management of the annual external audit of the Housing Benefit subsidy claim.
- Delivery of the annual Council Tax and Business Rates billing programme.
- The secure receipt and processing of electronic and digital payments across the Council and compliance with Payment Card Industry Data Security Standards (PCI DSS).
- Management and control of cash across the authority and provision of cash bill payment facilities.
- Technical support, systems development and innovation across Revenues, Benefits & Customer Services.
- Service-wide data security, authority-wide compliance with the Department for Work and Pensions Memorandum of Understanding
- Financial and system output controls.
- Communications and administrative support across the Service.
About You
We are looking for an experienced and inspirational leader with a strong track record of delivering local authority services, preferably in Revenues, Benefits or Customer Services.
You will combine strategic vision with strong operational expertise, with the ability to lead high-performing teams while maintaining effective governance and ensuring compliance with statutory responsibilities, regulatory requirements and best practice.
You will have a strong commitment to innovation, service improvement and technological advancement, using these to support the continued development and delivery of Revenues, Benefits & Customer Services.
Interview arrangements
Interviews will be held during the week commencing 2 November 2026. As part of the selection process, you will be asked to deliver a presentation. The presentation topic will be provided to you in advance of your interview.
Attached documents
- Job Profile - Head of Benefits and Support JP v4 Feb 2024.doc
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Head of Benefits & Support in Bradford employer: Doe Park Water Activities Centre
Joining The Bridge Project as a Housing Support Coordinator offers you the chance to be part of an innovative team dedicated to making a real difference in the Bradford District. With a strong focus on employee wellbeing, professional growth, and a supportive work culture, you'll enjoy competitive benefits including generous annual leave, a robust pension scheme, and access to a comprehensive Learning & Development programme. This role not only allows you to contribute to meaningful change in people's lives but also ensures you are valued and supported in your own career journey.
Contact Details:
Doe Park Water Activities Centre Recruitment Team
