At a Glance
- Tasks: Handle customer enquiries, process orders, and provide technical support.
- Company: Join RBC Dodge Industrial, a leader in manufacturing power transmission components.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Dynamic team environment with a focus on communication and improvement.
- Why this job: Be the voice of the company and make a difference in customer satisfaction.
- Qualifications: GCSE in Maths and English; experience with Microsoft Office and ERP software preferred.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bromsgrove, United Kingdom
Employment Type: Full-time
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Description: RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will be responsible for handling phone and email enquiries from customers, providing price and lead time quotations, and entering and tracking orders. Technical knowledge will sometimes be required to support customers. The CSR will need to be comfortable with creating and monitoring domestic and international shipments of goods. Support with stocking, picking, and packing goods from the warehouse may on occasion be required.
Key Responsibilities:
- Handle telephone and email enquiries from customers
- Provide price and lead time quotations to customers via telephone and email
- Process purchase orders from customers into sales orders via Sage ERP system
- Ensure newly entered purchases orders from customers are acknowledged
- Create and monitor both domestic and international shipments of goods
- Provide technical data specs and literature to customers
- Provide technical support to customers to the best of your ability, including basic troubleshooting of bearing products
- When opportunities arise, convert competitor products to RBC / Dodge products
- Effectively communicate with US internal sales and other suppliers
- Identify areas for customer service improvement and contribute best practice suggestions
- Abide by company health and safety policies
Candidate Profile:
Requirements:
- GCSE in Maths and English
- Experience with Microsoft Office products (Outlook, Excel, Word, Teams)
- Experience with ERP software (experience with Sage would be preferred, but not required)
Attributes:
- Team player with strong communication and organizational skills
- Positive attitude
- Goal driven
Customer Service Representative in Worcester employer: Dodge Industrial
RBC Dodge Industrial Ltd is an exceptional employer located in Bromsgrove, offering a dynamic work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and communication, the company provides comprehensive training and development opportunities, ensuring that Customer Service Representatives can enhance their skills while contributing to meaningful projects in the manufacturing sector. Employees enjoy a supportive culture that prioritises health and safety, alongside the chance to engage with both domestic and international clients, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dodge Industrial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dodge Industrial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dodge Industrial:Your cover letter is your chance to shine! Tell us why you want to work at Dodge Industrial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dodge Industrial!
How to prepare for a job interview at Dodge Industrial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
