About the Role
Are you passionate about building strong client relationships and delivering exceptional service? Do you thrive in a collaborative environment where you can support customers and partners?
We’re looking for a Customer Success Advisor to join our team. In this role, you’ll play a key part in supporting our clients, strengthening strategic relationships and ensuring they achieve the best possible outcomes from our products and services.
What You’ll Do
- Building and maintaining positive relationships with clients, acting as a key point of contact for support and queries.
- Supporting customers throughout their journey, ensuring they receive timely assistance and guidance.
- Working closely with internal teams to resolve issues efficiently and deliver excellent service.
- Assisting with onboarding new clients and helping them get the most from our products and services.
- Monitoring customer feedback and performance indicators to identify areas for improvement.
- Supporting the sales and underwriting teams with client communications and relationship management.
- Providing feedback and insights from customers to help improve our services and overall customer experience.
What you’ll need to succeed
- Previous experience within motor insurance or financial services, ideally in a customer service, account support or client-facing role.
- Strong communication and relationship-building skills.
- A proactive and organised approach with the ability to manage multiple tasks.
- Good problem-solving skills and a focus on delivering positive customer outcomes.
- An understanding of regulatory requirements and a commitment to providing excellent service.
- The ability to work collaboratively with colleagues across different teams.
What We Offer
At IU we provide a supportive and progressive working environment alongside the following benefits:
- Competitive salary packages
- 25 days of holiday plus Bank Holidays and your birthday
- Hybrid Working / Flexible Hours
- Career progression opportunities
- Funded training and qualifications
- Gym membership included
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