Principal Solutions Consultant in London

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents.

What you'll do

Docusign is reimagining how companies create, commit to, and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team, you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands‑on technical owner embedded with our go‑to‑market teams and working closely with critical customers. You will translate customer goals into operational, AI‑assisted agreement workflows. This position is an individual contributor role reporting to the Manager, Solution Consulting (SC Strategic Team).

Responsibility

• Advise a select group of high‑potential customers, initiating projects and designing or prototyping solutions that integrate Docusign’s IAM platform with enterprise technology stacks for customers across EMEA.
• Act as the technical lead for selected key accounts across the EMEA region.
• Deliver trusted, long‑term, high‑ROI solutions and build strong relationships with customers’ senior technical decision‑makers.
• Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement‑related challenges and opportunities.
• Understand complex customer business problems, map their technology landscape to Docusign solutions, and visualize current and future state information topology.
• Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams.
• Develop narratives and articulate recommended solutions through value‑driven messaging.
• Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution, and share field‑tested insights with Docusign’s product teams to shape the IAM platform.
• Serve as the go‑to expert for the Docusign IAM platform, covering all current and future features.
• Leverage insights gained from production deployments and customer experiences to provide best‑practice expertise and guidance to other team members.
• Manage key stakeholders both internally and on the customer side effectively.
• Travel up to 50% for client engagements.

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

• 12+ years of experience in Pre‑Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Science), including time spent in customer‑facing roles.
• Experience with large enterprise procurement and technology implementation projects.
• Experience communicating complex technical concepts to both technical and non‑technical stakeholders, prioritise user value, and drive iterative delivery.
• Experience structuring complex and ambiguous problems and converting them into actionable solution approaches.
• Fluent in English.
• BS/BA degree.

• Experience delivering software demonstrations both in person and virtually.
• Experience delivering technical projects with hands‑on expertise in working with AI tools, APIs, and front and backend applications.
• Experience in the Financial Services, Manufacturing, or Life Science industries.
• Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise companies.

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.