At a Glance
- Tasks: Lead the design and delivery of Atlassian solutions for a global user base.
- Company: Join DocuSign, a leader in e-signature and agreement management.
- Benefits: Enjoy competitive pay, health benefits, remote work options, and professional development.
- Other info: Hybrid work model with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by optimising collaboration and driving AI innovation.
- Qualifications: 12+ years in tech with advanced Atlassian experience and strong programming skills.
The predicted salary is between 80000 - 100000 £ per year.
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
What you'll do
Docusign is looking for a highly motivated Lead Atlassian Engineer (Tech Lead) to own the strategy, architecture, and delivery of enterprise-wide Atlassian solutions (Jira, Confluence, and related integrations) across Docusign. This role will lead the design, governance, and optimization of Atlassian platforms, ensuring scalability, reliability, and alignment with business objectives. You will act as technical owner, guiding a team of engineers and partnering with cross-functional stakeholders to drive platform excellence and adoption. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You’ll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business. As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape. This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.
Responsibility
- Lead the technical strategy, architecture, and design of Docusign’s Atlassian ecosystem, ensuring scalability, reliability, and performance for 5,000+ global users.
- Serve as the primary technical escalation point while mentoring and guiding Atlassian engineers, fostering a culture of technical excellence and collaborative problem-solving.
- Establish and enforce governance standards, security controls, access management, and platform best practices across the Atlassian environment.
- Architect and implement advanced solutions using Atlassian REST APIs, ScriptRunner, and modern programming languages to automate workflows and integrate with the broader SaaS ecosystem.
- Design and oversee scalable workflows, screen configurations, and permission models aligned with evolving business processes.
- Develop advanced reporting frameworks, dashboards, and planning views (e.g., eazyBI, Advanced Roadmaps) to deliver actionable insights and support data-driven decision-making.
- Act as the primary liaison with Atlassian and third-party vendors for complex troubleshooting, root cause analysis, and roadmap alignment.
- Partner cross-functionally to support infrastructure maintenance, system migrations, and platform enhancements.
- Drive adoption and enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives.
- Collaborate with internal teams to triage issues, resolve technical challenges, and contribute to documentation and RCA efforts.
- Champion automation and continuous improvement to streamline operations and enhance efficiency across the platform.
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
What you bring
Basic
- 12+ years of relevant experience with a Bachelor’s degree in Computer Science (or related field), or 8+ years with a Master’s degree.
- Experience administering and configuring the Atlassian product suite (Jira, Confluence) at an advanced (admin/super-user) level.
- Experience designing and building custom Jira queries, reports, dashboards, and data visualizations based on business requirements.
- Experience with reporting and analytics tools such as eazyBI or similar platforms.
- Experience with programming/scripting languages and technologies (e.g., Python, Java, SQL, HTML, Linux).
- Experience implementing and supporting key Atlassian plugins, including Advanced Roadmaps (Jira Portfolio) and Adaptavist ScriptRunner or equivalent tools.
- Experience with Agile methodologies (Scrum) and modern engineering practices including CI/CD pipelines.
Preferred
- Atlassian Certified Professional (ACP) credentials or equivalent certifications.
- Experience supporting and enabling AI-powered capabilities within Jira and Confluence, including intelligent agents and predictive insights.
- Strong interest in agentic frameworks and familiarity with autonomous or semi-autonomous AI use cases.
- Experience driving change management and user enablement initiatives for new tools, features, and platform enhancements.
- Demonstrated ability to collaborate effectively with cross-functional teams and influence stakeholders across the organization.
- Exposure to Atlassian migration, consolidation, or transformation initiatives.
- Solid understanding of change management methodologies to support organizational adoption and transformation.
- Strong decision-making, critical thinking, and problem-solving capabilities in complex environments.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Proven ability to educate, mentor, and share knowledge across all levels of the organization.
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Life at DocuSign
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
EEO Statement
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
Lead Atlassian Engineer in London employer: DocuSign
At DocuSign, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Lead Atlassian Engineer, you will have the opportunity to lead innovative projects while benefiting from comprehensive health plans, generous paid time off, and robust learning and development programmes. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life while contributing to meaningful solutions that make a difference globally.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Atlassian Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Docusign's culture and values. Tailor your responses to show how your experience aligns with their mission of making agreements easier. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your technical skills! As a Lead Atlassian Engineer, you'll need to demonstrate your expertise in tools like Jira and Confluence. Set up mock scenarios to showcase your problem-solving abilities during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Docusign team!
We think you need these skills to ace Lead Atlassian Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Atlassian Engineer role. Highlight your experience with Jira and Confluence, and show how your skills align with Docusign's needs. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Include specific examples of how you've used programming languages and Atlassian tools in past projects. This is your chance to shine and demonstrate your problem-solving abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining the Docusign family!
How to prepare for a job interview at DocuSign
✨Know Your Atlassian Stuff
Make sure you’re well-versed in the Atlassian suite, especially Jira and Confluence. Brush up on your admin skills and be ready to discuss how you've configured these tools in past roles. They’ll want to see that you can not only use these platforms but also optimise them for scalability and reliability.
✨Showcase Your Leadership Skills
As a Lead Engineer, you’ll need to demonstrate your ability to mentor and guide a team. Prepare examples of how you’ve led projects or teams in the past, particularly in technical environments. Highlight your experience in fostering a culture of collaboration and problem-solving.
✨Be Ready for Technical Questions
Expect some deep dives into technical topics, especially around APIs, automation, and AI capabilities within Atlassian tools. Brush up on your programming knowledge and be prepared to discuss specific projects where you’ve implemented advanced solutions using technologies like Python or Java.
✨Understand the Business Impact
Docusign is all about making agreements easier and more efficient. Be prepared to discuss how your work with Atlassian tools has driven business outcomes in previous roles. Think about how you can align your technical expertise with their business objectives and demonstrate your understanding of the bigger picture.
