At a Glance
- Tasks: Lead the design and delivery of Atlassian solutions for 5,000+ users.
- Company: Join DocuSign, a leader in e-signature and contract management.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by optimising collaboration and driving AI integration.
- Qualifications: 12+ years experience with Atlassian tools and strong programming skills.
The predicted salary is between 80000 - 100000 £ per year.
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents.
What you’ll do
Docusign is looking for a highly motivated Lead Atlassian Engineer (Tech Lead) to own the strategy, architecture, and delivery of enterprise‑wide Atlassian solutions (Jira, Confluence, and related integrations) across Docusign. This role will lead the design, governance, and optimization of Atlassian platforms, ensuring scalability, reliability, and alignment with business objectives. You will act as technical owner, guiding a team of engineers and partnering with cross‑functional stakeholders to drive platform excellence and adoption. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision‑making. You’ll explore and implement agent‑based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business. As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI‑powered features and capabilities within our SaaS landscape. This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.
Responsibilities
- Lead the technical strategy, architecture, and design of Docusign’s Atlassian ecosystem, ensuring scalability, reliability, and performance for 5,000+ global users.
- Serve as the primary technical escalation point while mentoring and guiding Atlassian engineers, fostering a culture of technical excellence and collaborative problem‑solving.
- Establish and enforce governance standards, security controls, access management, and platform best practices across the Atlassian environment.
- Architect and implement advanced solutions using Atlassian REST APIs, ScriptRunner, and modern programming languages to automate workflows and integrate with the broader SaaS ecosystem.
- Design and oversee scalable workflows, screen configurations, and permission models aligned with evolving business processes.
- Develop advanced reporting frameworks, dashboards, and planning views (eazyBI, Advanced Roadmaps) to deliver actionable insights and support data‑driven decision‑making.
- Act as the primary liaison with Atlassian and third‑party vendors for complex troubleshooting, root cause analysis, and roadmap alignment.
- Partner cross‑functionally to support infrastructure maintenance, system migrations, and platform enhancements.
- Drive adoption and enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives.
- Collaborate with internal teams to triage issues, resolve technical challenges, and contribute to documentation and RCA efforts.
- Champion automation and continuous improvement to streamline operations and enhance efficiency across the platform.
Job Designation
Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation).
What you bring
Basic- 12+ years of relevant experience with a Bachelor’s degree in Computer Science (or related field), or 8+ years with a Master’s degree.
- Experience administering and configuring the Atlassian product suite (Jira, Confluence) at an advanced (admin/super‑user) level.
- Experience designing and building custom Jira queries, reports, dashboards, and data visualizations based on business requirements.
- Experience with reporting and analytics tools such as eazyBI or similar platforms.
- Experience with programming/scripting languages and technologies (e.g., Python, Java, SQL, HTML, Linux).
- Experience implementing and supporting key Atlassian plugins, including Advanced Roadmaps (Jira Portfolio) and Adaptavist ScriptRunner or equivalent tools.
- Experience with Agile methodologies (Scrum) and modern engineering practices including CI/CD pipelines.
- Atlassian Certified Professional (ACP) credentials or equivalent certifications.
- Experience supporting and enabling AI‑powered capabilities within Jira and Confluence, including intelligent agents and predictive insights.
- Strong interest in agentic frameworks and familiarity with autonomous or semi‑autonomous AI use cases.
- Experience driving change management and user enablement initiatives for new tools, features, and platform enhancements.
- Demonstrated ability to collaborate effectively with cross‑functional teams and influence stakeholders across the organization.
- Exposure to Atlassian migration, consolidation, or transformation initiatives.
- Solid understanding of change management methodologies to support organizational adoption and transformation.
- Strong decision‑making, critical thinking, and problem‑solving capabilities in complex environments.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
- Proven ability to educate, mentor, and share knowledge across all levels of the organization.
Lead Atlassian Engineer employer: DocuSign, Inc.
Docusign is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Lead Atlassian Engineer to thrive. With a commitment to employee growth, Docusign offers extensive opportunities for professional development and mentorship, alongside a hybrid work model that promotes work-life balance. The company's focus on cutting-edge technology and AI integration ensures that employees are at the forefront of industry advancements, contributing to meaningful projects that simplify lives globally.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Atlassian Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, especially if they use Atlassian tools. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice common interview questions and have your own ready. Think about how your experience with Jira and Confluence aligns with what Docusign is looking for. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Docusign.
We think you need these skills to ace Lead Atlassian Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Atlassian Engineer role. Highlight your experience with Jira and Confluence, and show how your skills align with Docusign's needs. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t hold back on your technical prowess! Detail your experience with programming languages and tools like Python, SQL, and ScriptRunner. We’re looking for someone who can lead the charge in optimising our Atlassian platforms, so let us know what you’ve got!
Demonstrate Leadership Experience:As a Lead Engineer, you'll be guiding a team, so share examples of your leadership and mentoring experiences. Talk about how you've fostered collaboration and problem-solving in past roles. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Docusign and our culture!
How to prepare for a job interview at DocuSign, Inc.
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Jira, Confluence, and any relevant integrations. Be ready to discuss your experience with these tools, especially how you've used them to solve problems or improve processes in previous roles.
✨Showcase Your Leadership Skills
As a Lead Atlassian Engineer, you'll need to demonstrate your ability to guide and mentor a team. Prepare examples of how you've led projects or teams in the past, focusing on your approach to fostering collaboration and technical excellence.
✨Be Ready for Technical Questions
Expect to dive deep into technical discussions about architecture, governance, and automation. Brush up on your knowledge of REST APIs, ScriptRunner, and programming languages like Python or Java, as these will likely come up during the interview.
✨Understand Docusign's Business Goals
Familiarise yourself with Docusign's mission and how their products help businesses. Think about how your role can contribute to their objectives, especially regarding AI capabilities and enhancing user experience across the Atlassian platform.
