At a Glance
- Tasks: Welcome patients, manage appointments, and ensure a smooth clinic experience.
- Company: Join Doctors and Co., a leading healthcare provider in Australia.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Be part of a compassionate team dedicated to quality patient care.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience as a Medical Receptionist and strong organisational skills required.
The predicted salary is between 25000 - 35000 £ per year.
About Us: At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at The Quay Family Healthcare is driven by a shared commitment to excellence and innovation in the medical field.
Role Overview: We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at The Quay Family Healthcare. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include:
- Greeting and checking in patients
- Answering questions
- Collecting patient co-pays
- Processing paperwork
- Scheduling appointments
- Keeping our records and work areas clean and organized
- Ensuring our office provides a welcoming environment for our patients
Key Responsibilities:
- Open and close clinic as per set procedure
- Greet patients and other callers in a professional and courteous manner
- Make appointments for patients
- Ensure medical records are managed confidentially and efficiently
- Accurately process patient payments via cash, Eftpos, and direct bill transaction
- Invoice Medicare, Private Health Funds, TAC, Workcover
- Knowledge of the MBS schedule and correct billing procedures
- Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
- Attend to patient enquiries
- Check and handle internal emails
- Fill in the roster when staff is away, on holidays and sick leave
- Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
- Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
- At all times maintain confidentiality of patient personal and financial information
- Complete recalls
- Support the day to day operations of the medical centre
- Exceptional customer service and teamwork skills
Selection Criteria:
- Demonstrated ability to work in a team
- Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
- Demonstrated strong organisational and problem solving skills
- Demonstrated ability to work in a fast paced environment, including multitasking
- Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
- Demonstrated commitment to quality patient service
- At least 1 year experience as a Medical Receptionist in a medical practice is required
In addition, the candidate must also provide the following:
- Current Police Check
- Current Working with Children clearance
- Current First Aid/CPR certificate
- Immunisation Record
- Driving Licence/ Photo ID
If this role speaks to your heart, we cannot wait to meet you. Apply now, and let’s make a meaningful impact on healthcare together. Alternatively, you may send out your resumes to hr@doctorsandco.com.au. Only short-listed candidates will be contacted.
Expected Start Date: as soon as possible.
Job Types: Full - Time Salary: Remuneration will be negotiable based on experience.
Medical Receptionist in Torquay employer: Doctors & Co
At Doctors and Co., we offer a supportive and dynamic work environment where our Medical Receptionists play a vital role in delivering exceptional healthcare to the community. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring that our team members thrive both personally and professionally. Located at The Quay Family Healthcare, you will be part of a compassionate team dedicated to making a meaningful impact in the lives of our patients, all while enjoying a collaborative and friendly workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Torquay
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doctors & Co.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doctors & Co.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doctors & Co, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Torquay
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doctors & Co.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doctors & Co.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doctors & Co. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doctors & Co. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doctors & Co
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doctors & Co’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
