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- Tasks: Deliver top-notch patient services and manage enquiries in a private GP practice.
- Company: Join a caring team at DoctorNow & The Beaconsfield Clinic.
- Benefits: Competitive salary, supportive environment, and professional growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in healthcare and strong communication skills preferred.
- Other info: Dynamic role with full training provided and a focus on quality service.
The predicted salary is between 24000 - 25000 £ per year.
Little Hall Barn, Windsor End, Beaconsfield, HP9 2JW
Hours of Work: 37.5 hours per week, Mon-Sat Shifts to include hours between 0815-2015 Monday-Friday and 0900-1400 Saturday
Salary: £24-25K per annum
Primary Philosophy:
- Ensure that DoctorNow & The Beaconsfield Clinic's Vision, Mission and Values are always at the heart of everything you do.
- Communicate clearly and effectively with colleagues and the leadership team.
- Contribute to developing a compliance (e.g. CQC/GDPR/ICO) and quality culture.
- Responsibility and ownership of your function and always seek to maximise the customer experience and help influence overall customer service.
Job Purpose:
To deliver a highly professional, discreet and patient-focused telephone and admin service within a private GP practice. The advisor will be the first point of contact for patients and plays a key role in creating a calm, efficient and premium experience, while ensuring appointments and enquiries are handled accurately and sensitively.
Duties & Responsibilities:
- Telephone and Patient Services:
- Answering phone calls within 3 rings and dealing with enquiries.
- Book GP and Nurse appointments.
- Handle repeat prescription requests and process efficiently.
- Provide clear information to patients regarding fees, availability and next steps.
- Understand the nature of more detailed calls and be able to redirect to the appropriate team.
- Manage urgent calls calmly and escalate as necessary.
- Always handle sensitive and confidential information with discretion.
- Accurately update patient records on the clinical system.
- Support general administrative tasks to aid the smooth running of the practice.
- Liaise with clinicians, colleagues and external stakeholders where required.
- Handle routine admin enquiries in line with our call handling and administrative KPIs.
- Ability to provide general admin support to the team when required including responding to email enquiries and sending pathology results.
- Support the processing of repeat prescriptions.
- Front of house cover will be needed (full training will be provided).
- Aim to deliver a personalised high-quality service aligned with our standards and with those of a private GP practice.
- Build positive, professional relationships with patients and colleagues.
- Manage patient expectations clearly and compassionately.
- Support patient retention through high standards of customer experience.
Skills and Experience:
- Experience of working in a healthcare environment is desirable.
- Experience handling high volume calls.
- High level of accuracy and attention to detail.
Patient Services Advisor in Beaconsfield employer: DoctorNow
Contact Detail:
DoctorNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor in Beaconsfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DoctorNow and The Beaconsfield Clinic. Understanding their vision and values will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in patient services.
✨Tip Number 3
Show off your soft skills! As a Patient Services Advisor, communication is key. Be ready to share examples of how you've handled sensitive situations or provided excellent customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Patient Services Advisor in Beaconsfield
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing top-notch patient services. Share any relevant experiences that highlight your commitment to creating a calm and efficient environment for patients.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. Show us how you align with our mission and vision.
Proofread Before You Submit: Typos and errors can distract from your amazing qualifications. Give your application a thorough proofread or ask a friend to check it over. We want to see your attention to detail shine through!
How to prepare for a job interview at DoctorNow
✨Know the Company Inside Out
Before your interview, take some time to research DoctorNow and The Beaconsfield Clinic. Understand their vision, mission, and values, and think about how you can align your answers with these principles during the interview.
✨Practice Your Communication Skills
As a Patient Services Advisor, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided exceptional customer service. Highlight situations where you handled sensitive information or managed urgent calls, as this will demonstrate your ability to thrive in a fast-paced healthcare setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the clinic's approach to patient care. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
