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- Tasks: Lead clinical governance and operations while improving healthcare services and workflows.
- Company: Join Doctorcall, a forward-thinking healthcare provider transforming into a tech-enabled service.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth in healthtech.
- Other info: Dynamic role with ownership and exposure to senior leadership in a small team.
- Why this job: Make a real impact in healthcare by bridging clinical and operational teams.
- Qualifications: Must have GMC registration and completed Foundation training or equivalent experience.
The predicted salary is between 45000 - 50000 £ per year.
Company: Doctorcall
Office: Manchester, England, United Kingdom
Workplace type: On-site
Job type: Full-time, Permanent
Salary: £45,000–£50,000
About the role
Doctorcall is looking for a junior doctor who has completed Foundation training, or equivalent early clinical experience, and is ready to build a career beyond traditional medicine. This is a hands-on bridge role into healthcare operations, clinical governance and healthtech. You will sit at the centre of our clinical, operational and engineering teams, helping us run safe, high-quality services today while shaping the systems and workflows we build for tomorrow.
The immediate focus of the role is clinical governance and operations. You will help run Doctorcall’s governance processes, support CQC readiness, improve clinical standards, connect doctors and operations, and turn audits, incidents, complaints and patient feedback into practical service improvements. Over time, you will also help translate real clinical workflows into safer, simpler digital systems as Doctorcall develops its EHR, booking platform and operational tools.
About Doctorcall
Doctorcall provides timely, compassionate healthcare, tailored to patients wherever they are. We are a long-established private GP and home-visiting service operating 24 hours a day, 365 days a year, with clinical and operational teams in Manchester and London. Our model combines rapid access to experienced GPs in the comfort of your own environment, corporate healthcare and nationwide vaccination programmes. Doctorcall is now moving from a respected service business into a technology-enabled healthcare business with growth beyond our current UK operations. We develop our own software, and are actively developing our platform into new areas which needs to marry operational needs with clinical concerns. We are a small team, so this is not a role for someone who wants to stay in a narrow lane. It is for someone prepared to roll their sleeves up, work with low ego, challenge constructively and help make things better every week.
Key responsibilities
- Take day-to-day responsibility for core clinical governance processes
- Support CQC readiness and maintain governance evidence, action logs and risk registers
- Prepare, chair and minute clinical governance meetings
- Support safeguarding, medicines management, prescribing audits and clinical standards
- Help maintain practical SOPs, policies and clinical pathways
- Act as the clinical point of connection between operations, doctors and engineering
- Support non-clinical operational colleagues with clinical policy, escalation routes and practical advice
- Identify friction points in patient journeys, doctor workflows and operational processes
- Lead quality improvement projects from idea to delivery
- Help develop clinical KPIs and quality dashboards
- Support doctor onboarding, induction and consistent clinical standards
- Contribute to product development over time by translating clinical workflows into clear digital requirements
What we are looking for
Essential:
- Full GMC registration in good standing
- Completion of UK Foundation training, typically FY1/FY2, or equivalent clinical experience
- Genuine interest in healthcare operations, clinical governance, quality improvement, service design or healthtech
- Strong written and verbal communication skills
- Highly organised, with the ability to manage several workstreams in parallel
- Sound clinical judgement and confidence knowing when to escalate
- Ability to challenge senior colleagues constructively and respectfully
- Low ego, high ownership and willingness to do hands-on work in a small team
- Curiosity about how healthcare works across regulation, operations, product, data and patient experience
- Comfortable working with non-clinical colleagues, engineers, suppliers and corporate clients
- Based in, or willing to relocate to, Manchester
Desirable:
- Experience in private healthcare, out-of-hospital care or clinical operations
- Experience completing audits, QIPs or service evaluations
- Familiarity with CQC, NHS quality improvement methods or clinical governance frameworks
- Exposure to digital health, EHR systems, product development or software teams
- Interest in moving into healthtech, consulting, operations, public health, leadership or entrepreneurship
The kind of person who will thrive here
You are clinically credible but not precious about hierarchy. You like solving messy, practical problems and are comfortable switching between a patient safety issue, a workflow question, a policy update and a product discussion. You care about detail but can keep moving at pace. You are confident enough to challenge, humble enough to listen and motivated by building something useful. You want to step away from a purely clinical path without wasting your clinical training.
Why join Doctorcall?
This is a rare opportunity for a doctor who wants to use their clinical training in a broader way and build a credible path into healthcare operations, clinical leadership, healthtech, consulting, public health or entrepreneurship. You will have real ownership, senior exposure and the chance to shape how a small, ambitious healthcare company builds for its next stage.
Clinical Operations and Governance Lead in Manchester employer: Doctorcall
Contact Detail:
Doctorcall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations and Governance Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role at Doctorcall!
✨Tip Number 2
Prepare for those interviews by researching Doctorcall inside out. Understand their services, values, and recent developments. This will help you tailor your answers and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your clinical experience can bridge into operations and governance. Highlight your problem-solving skills and how you can contribute to improving patient journeys and workflows at Doctorcall.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Doctorcall family. Let’s get you that interview!
We think you need these skills to ace Clinical Operations and Governance Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Operations and Governance Lead role. Highlight your relevant experience, especially in clinical governance and operations, and show us how your skills align with what we're looking for.
Show Your Passion: We want to see your genuine interest in healthcare operations and healthtech. Use your written application to express why you're excited about this role and how you envision contributing to Doctorcall's mission of providing compassionate healthcare.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate strong written communication skills, so make sure your ideas are easy to follow and free from jargon. This will help us understand your thought process better!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Doctorcall.
How to prepare for a job interview at Doctorcall
✨Know Your Clinical Governance
Make sure you brush up on clinical governance processes and CQC standards. Be ready to discuss how you've engaged with these in your previous roles or training, as Doctorcall is looking for someone who can hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a clinical setting. Doctorcall values hands-on experience, so think about specific situations where you identified friction points and implemented improvements.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing clinical workflows and operational challenges. Remember, you'll be connecting with both clinical and non-clinical teams.
✨Demonstrate Your Curiosity
Doctorcall is looking for someone who is genuinely interested in healthcare operations and healthtech. Prepare questions that show your curiosity about their current projects and future developments, as this will highlight your enthusiasm for the role.