Clinical Operations and Governance Lead

Doctorcall is looking for a junior doctor who has completed Foundation training, or equivalent early clinical experience, and is ready to build a career beyond traditional medicine. This is a hands-on bridge role into healthcare operations, clinical governance and healthtech. You will sit at the centre of our clinical, operational and engineering teams, helping us run safe, high-quality services today while shaping the systems and workflows we build for tomorrow.

The immediate focus of the role is clinical governance and operations. You will help run Doctorcall’s governance processes, support CQC readiness, improve clinical standards, connect doctors and operations, and turn audits, incidents, complaints and patient feedback into practical service improvements. Over time, you will also help translate real clinical workflows into safer, simpler digital systems as Doctorcall develops its EHR, booking platform and operational tools.

About Doctorcall: Doctorcall provides timely, compassionate healthcare, tailored to patients wherever they are. We are a long-established private GP and home-visiting service operating 24 hours a day, 365 days a year, with clinical and operational teams in Manchester and London. Our model combines rapid access to experienced GPs in the comfort of your own environment, corporate healthcare and nationwide vaccination programmes. Doctorcall is now moving from a respected service business into a technology-enabled healthcare business with growth beyond our current UK operations. We develop our own software, and are actively developing our platform into new areas which needs to marry operational needs with clinical concerns. We are a small team, so this is not a role for someone who wants to stay in a narrow lane. It is for someone prepared to roll their sleeves up, work with low ego, challenge constructively and help make things better every week.

Key responsibilities:

• Take day-to-day responsibility for core clinical governance processes
• Support CQC readiness and maintain governance evidence, action logs and risk registers
• Prepare, chair and minute clinical governance meetings
• Support safeguarding, medicines management, prescribing audits and clinical standards
• Help maintain practical SOPs, policies and clinical pathways
• Act as the clinical point of connection between operations, doctors and engineering
• Support non-clinical operational colleagues with clinical policy, escalation routes and practical advice
• Identify friction points in patient journeys, doctor workflows and operational processes
• Lead quality improvement projects from idea to delivery
• Help develop clinical KPIs and quality dashboards
• Support doctor onboarding, induction and consistent clinical standards
• Contribute to product development over time by translating clinical workflows into clear digital requirements

What we are looking for:

Essential:

• Full GMC registration in good standing
• Completion of UK Foundation training, typically FY1/FY2, or equivalent clinical experience
• Genuine interest in healthcare operations, clinical governance, quality improvement, service design or healthtech
• Strong written and verbal communication skills
• Highly organised, with the ability to manage several workstreams in parallel
• Sound clinical judgement and confidence knowing when to escalate
• Ability to challenge senior colleagues constructively and respectfully
• Low ego, high ownership and willingness to do hands-on work in a small team
• Curiosity about how healthcare works across regulation, operations, product, data and patient experience
• Comfortable working with non-clinical colleagues, engineers, suppliers and corporate clients
• Based in, or willing to relocate to, Manchester

Desirable:

• Experience in private healthcare, out-of-hospital care or clinical operations
• Experience completing audits, QIPs or service evaluations
• Familiarity with CQC, NHS quality improvement methods or clinical governance frameworks
• Exposure to digital health, EHR systems, product development or software teams
• Interest in moving into healthtech, consulting, operations, public health, leadership or entrepreneurship

The kind of person who will thrive here: You are clinically credible but not precious about hierarchy. You like solving messy, practical problems and are comfortable switching between a patient safety issue, a workflow question, a policy update and a product discussion. You care about detail but can keep moving at pace. You are confident enough to challenge, humble enough to listen and motivated by building something useful. You want to step away from a purely clinical path without wasting your clinical training.

Why join Doctorcall? This is a rare opportunity for a doctor who wants to use their clinical training in a broader way and build a credible path into healthcare operations, clinical leadership, healthtech, consulting, public health or entrepreneurship. You will have real ownership, senior exposure and the chance to shape how a small, ambitious healthcare company builds for its next stage.