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- Tasks: Lead clinical governance and operations while improving healthcare services and systems.
- Company: Join Doctorcall, a forward-thinking healthcare provider transforming patient care.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth in healthtech.
- Other info: Dynamic role with ownership and exposure to senior leadership in a small team.
- Why this job: Make a real impact in healthcare by bridging clinical and operational teams.
- Qualifications: Must have GMC registration and completed Foundation training or equivalent experience.
The predicted salary is between 45000 - 50000 £ per year.
Company: Doctorcall
Office: Manchester, England, United Kingdom
Workplace type: On-site
Job type: Full-time, Permanent
Salary: £45,000–£50,000
About the role
Doctorcall is looking for a junior doctor who has completed Foundation training, or equivalent early clinical experience, and is ready to build a career beyond traditional medicine. This is a hands-on bridge role into healthcare operations, clinical governance and healthtech. You will sit at the centre of our clinical, operational and engineering teams, helping us run safe, high-quality services today while shaping the systems and workflows we build for tomorrow.
The immediate focus of the role is clinical governance and operations. You will help run Doctorcall’s governance processes, support CQC readiness, improve clinical standards, connect doctors and operations, and turn audits, incidents, complaints and patient feedback into practical service improvements. Over time, you will also help translate real clinical workflows into safer, simpler digital systems as Doctorcall develops its EHR, booking platform and operational tools.
About Doctorcall
Doctorcall provides timely, compassionate healthcare, tailored to patients wherever they are. We are a long-established private GP and home-visiting service operating 24 hours a day, 365 days a year, with clinical and operational teams in Manchester and London. Our model combines rapid access to experienced GPs in the comfort of your own environment, corporate healthcare and nationwide vaccination programmes. Doctorcall is now moving from a respected service business into a technology-enabled healthcare business with growth beyond our current UK operations. We develop our own software, and are actively developing our platform into new areas which needs to marry operational needs with clinical concerns. We are a small team, so this is not a role for someone who wants to stay in a narrow lane. It is for someone prepared to roll their sleeves up, work with low ego, challenge constructively and help make things better every week.
Key responsibilities
- Take day-to-day responsibility for core clinical governance processes
- Support CQC readiness and maintain governance evidence, action logs and risk registers
- Prepare, chair and minute clinical governance meetings
- Support safeguarding, medicines management, prescribing audits and clinical standards
- Help maintain practical SOPs, policies and clinical pathways
- Act as the clinical point of connection between operations, doctors and engineering
- Support non-clinical operational colleagues with clinical policy, escalation routes and practical advice
- Identify friction points in patient journeys, doctor workflows and operational processes
- Lead quality improvement projects from idea to delivery
- Help develop clinical KPIs and quality dashboards
- Support doctor onboarding, induction and consistent clinical standards
- Contribute to product development over time by translating clinical workflows into clear digital requirements
What we are looking for
Essential:
- Full GMC registration in good standing
- Completion of UK Foundation training, typically FY1/FY2, or equivalent clinical experience
- Genuine interest in healthcare operations, clinical governance, quality improvement, service design or healthtech
- Strong written and verbal communication skills
- Highly organised, with the ability to manage several workstreams in parallel
- Sound clinical judgement and confidence knowing when to escalate
- Ability to challenge senior colleagues constructively and respectfully
- Low ego, high ownership and willingness to do hands-on work in a small team
- Curiosity about how healthcare works across regulation, operations, product, data and patient experience
- Comfortable working with non-clinical colleagues, engineers, suppliers and corporate clients
- Based in, or willing to relocate to, Manchester
Desirable:
- Experience in private healthcare, out-of-hospital care or clinical operations
- Experience completing audits, QIPs or service evaluations
- Familiarity with CQC, NHS quality improvement methods or clinical governance frameworks
- Exposure to digital health, EHR systems, product development or software teams
- Interest in moving into healthtech, consulting, operations, public health, leadership or entrepreneurship
The kind of person who will thrive here
You are clinically credible but not precious about hierarchy. You like solving messy, practical problems and are comfortable switching between a patient safety issue, a workflow question, a policy update and a product discussion. You care about detail but can keep moving at pace. You are confident enough to challenge, humble enough to listen and motivated by building something useful. You want to step away from a purely clinical path without wasting your clinical training.
Why join Doctorcall?
This is a rare opportunity for a doctor who wants to use their clinical training in a broader way and build a credible path into healthcare operations, clinical leadership, healthtech, consulting, public health or entrepreneurship. You will have real ownership, senior exposure and the chance to shape how a small, ambitious healthcare company builds for its next stage.
Locations
Clinical Operations and Governance Lead in Cheshire, Warrington employer: Doctorcall
Contact Detail:
Doctorcall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations and Governance Lead in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in clinical operations or governance. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into Doctorcall's mission and values. Show us you understand our shift towards tech-enabled healthcare and how your clinical background can contribute to that vision. Tailor your responses to highlight your hands-on experience and problem-solving skills.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you on our radar and reinforces your enthusiasm for the role. Plus, it’s a great way to reiterate how you can help improve our clinical governance processes!
We think you need these skills to ace Clinical Operations and Governance Lead in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Clinical Operations and Governance Lead role. Highlight any relevant clinical governance or operational experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Doctorcall and how your background makes you a perfect fit. Be genuine and let your personality come through.
Showcase Your Interest in Healthtech: Since this role involves bridging clinical and operational teams, demonstrate your interest in healthtech. Mention any relevant projects or experiences that show your curiosity about how technology can improve healthcare services.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Doctorcall
✨Know Your Clinical Governance
Make sure you brush up on clinical governance processes and CQC readiness. Be prepared to discuss how you've engaged with these in your previous roles or training, and think about specific examples where you've contributed to improving clinical standards.
✨Show Your Interest in Healthtech
Doctorcall is moving into a tech-enabled healthcare model, so demonstrate your curiosity about healthtech. Share any experiences you have with digital health systems or product development, and be ready to discuss how you envision integrating clinical workflows with technology.
✨Emphasise Teamwork and Communication
This role requires collaboration across various teams, so highlight your strong communication skills. Prepare examples of how you've worked effectively with non-clinical colleagues or engineers, and how you’ve navigated challenging conversations while maintaining respect and professionalism.
✨Be Ready to Roll Up Your Sleeves
Doctorcall is looking for someone who isn’t afraid to get hands-on. Be prepared to talk about times when you've taken initiative or led quality improvement projects. Show that you're not just about the theory but are also willing to dive into practical solutions and make things better every week.