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- Tasks: Lead clinical governance and operations while improving healthcare services and systems.
- Company: Join Doctorcall, a forward-thinking healthcare provider transforming patient care with technology.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth in healthtech.
- Other info: Dynamic role in a small team with a focus on innovation and quality improvement.
- Why this job: Make a real impact in healthcare by bridging clinical and operational teams.
- Qualifications: Must have GMC registration and completed Foundation training or equivalent experience.
The predicted salary is between 45000 - 50000 £ per year.
Company: Doctorcall
Office: Manchester, England, United Kingdom
Workplace type: On-site
Job type: Full-time, Permanent
Salary: £45,000–£50,000
About the role
Doctorcall is looking for a junior doctor who has completed Foundation training, or equivalent early clinical experience, and is ready to build a career beyond traditional medicine. This is a hands-on bridge role into healthcare operations, clinical governance and healthtech. You will sit at the centre of our clinical, operational and engineering teams, helping us run safe, high-quality services today while shaping the systems and workflows we build for tomorrow.
The immediate focus of the role is clinical governance and operations. You will help run Doctorcall’s governance processes, support CQC readiness, improve clinical standards, connect doctors and operations, and turn audits, incidents, complaints and patient feedback into practical service improvements. Over time, you will also help translate real clinical workflows into safer, simpler digital systems as Doctorcall develops its EHR, booking platform and operational tools.
About Doctorcall
Doctorcall provides timely, compassionate healthcare, tailored to patients wherever they are. We are a long-established private GP and home-visiting service operating 24 hours a day, 365 days a year, with clinical and operational teams in Manchester and London. Our model combines rapid access to experienced GPs in the comfort of your own environment, corporate healthcare and nationwide vaccination programmes. Doctorcall is now moving from a respected service business into a technology-enabled healthcare business with growth beyond our current UK operations. We develop our own software, and are actively developing our platform into new areas which needs to marry operational needs with clinical concerns. We are a small team, so this is not a role for someone who wants to stay in a narrow lane. It is for someone prepared to roll their sleeves up, work with low ego, challenge constructively and help make things better every week.
Key responsibilities
- Take day-to-day responsibility for core clinical governance processes
- Support CQC readiness and maintain governance evidence, action logs and risk registers
- Prepare, chair and minute clinical governance meetings
- Support safeguarding, medicines management, prescribing audits and clinical standards
- Help maintain practical SOPs, policies and clinical pathways
- Act as the clinical point of connection between operations, doctors and engineering
- Support non-clinical operational colleagues with clinical policy, escalation routes and practical advice
- Identify friction points in patient journeys, doctor workflows and operational processes
- Lead quality improvement projects from idea to delivery
- Help develop clinical KPIs and quality dashboards
- Support doctor onboarding, induction and consistent clinical standards
- Contribute to product development over time by translating clinical workflows into clear digital requirements
What we are looking for
Essential:
- Full GMC registration in good standing
- Completion of UK Foundation training, typically FY1/FY2, or equivalent clinical experience
- Genuine interest in healthcare operations, clinical governance, quality improvement, service design or healthtech
- Strong written and verbal communication skills
- Highly organised, with the ability to manage several workstreams in parallel
- Sound clinical judgement and confidence knowing when to escalate
- Ability to challenge senior colleagues constructively and respectfully
- Low ego, high ownership and willingness to do hands-on work in a small team
- Curiosity about how healthcare works across regulation, operations, product, data and patient experience
- Comfortable working with non-clinical colleagues, engineers, suppliers and corporate clients
- Based in, or willing to relocate to, Manchester
Desirable:
- Experience in private healthcare, out-of-hospital care or clinical operations
- Experience completing audits, QIPs or service evaluations
- Familiarity with CQC, NHS quality improvement methods or clinical governance frameworks
- Exposure to digital health, EHR systems, product development or software teams
- Interest in moving into healthtech, consulting, operations, public health, leadership or entrepreneurship
The kind of person who will thrive here
You are clinically credible but not precious about hierarchy. You like solving messy, practical problems and are comfortable switching between a patient safety issue, a workflow question, a policy update and a product discussion. You care about detail but can keep moving at pace. You are confident enough to challenge, humble enough to listen and motivated by building something useful. You want to step away from a purely clinical path without wasting your clinical training.
Why join Doctorcall?
This is a rare opportunity for a doctor who wants to use their clinical training in a broader way and build a credible path into healthcare operations, clinical leadership, healthtech, consulting, public health or entrepreneurship. You will have real ownership, senior exposure and the chance to shape how a small, ambitious healthcare company builds for its next stage.
Clinical Operations and Governance Lead in Bolton employer: Doctorcall
Contact Detail:
Doctorcall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations and Governance Lead in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Doctorcall or similar companies.
✨Tip Number 2
Prepare for interviews by researching Doctorcall’s values and recent projects. Think about how your clinical experience can contribute to their mission of providing compassionate healthcare. Tailor your answers to show you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experiences in clinical governance and operations clearly. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to the Doctorcall team.
We think you need these skills to ace Clinical Operations and Governance Lead in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Clinical Operations and Governance Lead role. Highlight any relevant clinical governance or operational experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Doctorcall and how your background makes you a perfect fit. Be genuine and let your personality come through.
Showcase Your Interest in Healthtech: Since this role involves bridging clinical and operational teams, demonstrate your curiosity about healthtech. Mention any relevant projects or experiences that show your interest in improving healthcare through technology.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Doctorcall
✨Know Your Clinical Governance
Make sure you brush up on clinical governance processes and CQC readiness. Be prepared to discuss how you've engaged with these in your previous roles or training, as this will show your understanding of the responsibilities you'll be taking on.
✨Show Your Problem-Solving Skills
Doctorcall is looking for someone who can tackle messy problems head-on. Think of examples from your experience where you've identified friction points in workflows or patient journeys and how you addressed them. This will demonstrate your proactive approach.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex clinical topics. You might even want to prepare a few key points about how you would connect clinical operations with engineering teams.
✨Embrace the Hands-On Approach
This role requires a willingness to roll up your sleeves and get involved. Be ready to share your mindset about working in a small team and how you can contribute to quality improvement projects. Highlight your low ego and high ownership attitude during the interview.