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- Tasks: Build relationships with healthcare consultants and advocate for client needs.
- Company: Join Doctify, a global HealthTech leader transforming patient care.
- Benefits: Enjoy flexible time off, competitive pay, and ongoing training.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: No experience needed, just a passion for customer success and healthcare.
- Other info: Dynamic team culture with fun events and clear career pathways.
The predicted salary is between 28800 - 43200 £ per year.
Doctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care. Backed by $30m in funding and operating across 5 countries, we have already supported over 100 million patients and we are just getting started.
As we continue to grow, we are looking for a Customer Success Associate to join our team. You will be offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them. This role sits within an exciting and energetic team. You will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn and a passion for healthcare!
You’ll Be Responsible For:
- Building relationships within our portfolio of healthcare consultants in the UK
- Conducting client meetings over the phone and virtually
- Acting as a trusted advisor advocating client needs across our client base and internally
- Conveying best practice examples that drive engagement and ROI
- Developing strong relationships with our internal teams to support your accounts
About You:
- You will have a keen interest in the customer success space; no professional experience is required for this role
- You love tackling difficult challenges with a positive attitude and always strive to find the best solution
- You have a commercial-focused mindset
- You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
- You possess natural communication skills and you are not afraid of phone and virtual engagement
What We Offer:
- 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
- 2 weeks of remote work annually (within 3-hour time zone of HQ)
- Hybrid working model
- Enhanced Parental Leave
- 2 weeks Peternity Leave to welcome your newest furry family member
- Medicash health cash plan
- 3-month immersive onboarding experience
- Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
- Clear internal mobility pathways to accelerate your career
The Uniquely Doctify Experience:
- Daily team huddles to connect, share wins, and spark ideas
- Regional Lunch Clubs & team socials powered by our Fun Police
- Quarterly Doctifier nominated Impact Awards
- Employee referral bonus: £700 (or local equivalent) per hire
Our Commitment to DEIB:
Diversity, equity, inclusion, and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers, and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected, and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you.
Customer Success Associate in London employer: Doctify
Contact Detail:
Doctify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Get to know the company inside out! Research Doctify's mission, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer success and think of examples from your past experiences that showcase your problem-solving skills and positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Doctify family!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for healthcare shine through! We want to see that you’re genuinely interested in helping patients and supporting our mission at Doctify.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Customer Success Associate role. We love seeing how you can bring value to our team!
Be Authentic: Don’t be afraid to show your personality in your application. We appreciate authenticity and want to get to know the real you, so let your unique voice come through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Doctify
✨Know the Company Inside Out
Before your interview, take some time to research Doctify. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Success Associate, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated in past experiences, whether in school or previous jobs.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you tackle challenges. Think of specific instances where you faced a difficult situation and how you approached it. This will highlight your positive attitude and commercial-focused mindset, which are crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.